how to use cisco ip communicator

0000008815 00000 n The connected call is encrypted. Allows you to view call status and feature menus, and activate items. Meet-Me conferencing allows you to start or join a conference by calling the conference number. 1. Quick study, diligent worker, team player, and communicator. 2. See Controlling Line Settings, page7-10. If you are experiencing sound distortion, close some applications when you run IP Communicator or increase the RAM in your PC. 0000070417 00000 n Highlight the call(s) and press Select, and then press Join to complete the action. Click an available line button and PickUp. Allows you to change the look of the interface. Obtain a Meet-Me phone number from your system administrator. How do I listen to my voice messages or access the voice messages menu? JoinAllows you to create a standard (ad hoc) conference by combining existing calls. When you make or receive an MLPP-enabled call, you hear special ring tones and call waiting tones that differ from the standard tones. You can place a call to this line regardless of the BLF status. 1156 0 obj <> endobj Higher priority calls are displayed at the top of your call list. Try choosing a different audio setting; right-click and select Preferences, click the Audio tab, and click the Advanced button. Note If you install or insert an audio device that requires a driver (a USB handset, USB headset, or sound card) after launching CiscoIPCommunicator, the application does not recognize the device until you relaunch CiscoIPCommunicator. CiscoIP Communicator comes with two desktop appearances called skins: Table2-2 identifies buttons and other components shared by both skins. Choose Missed Calls, Received Calls,or Placed Calls and tap the listing on the touchscreen. Published. For a complete list of navigation shortcuts, see Using Keyboard Shortcuts. Use it to view and dial from call logs and a corporate directory. When the speakerphone is on, the button is lit. Step 3 Read the license agreement carefully, and click I Accept and Next. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments supporting Cisco networking, VPNs, DNS, DHCP, and Wireless.. 0000007305 00000 n The ideal candidate will understand the purpose of these technologies and have some experience with them, or with equivalent technologies: * Cisco IP audio and video enpoints, Unified Call. Strong and clear Communicator with practiced Time Management and Presentation Skills Drive execution across multiple teams in multiple sites and timezones Strong Team player focusing on team. Click an available line button and OPickUp. To open a line, click a line button. (You may need to press the more softkey.). While viewing the conference list, press RMLstC or Remove Last Participant. 0000067236 00000 n See Adding Yourself to a Shared-Line Call for more information. 0000005011 00000 n Here are some details about using softkeys to access features: 2022 Cisco and/or its affiliates. See Accessing Online Help. If you are installing CiscoIPCommunicator on a computer running Microsoft Vista, the security message Microsoft cannot verify the publisher of this driver software might appear. Using Busy Lamp Field to Determine a Line State. The other party reports that you sound too quiet. You can create a conference by using cBarge to add yourself to a call on a shared line. Step 2 Click Next to initiate the InstallShield wizard. See Redirecting a Ringing Call to CiscoIPCommunicator. Place a few test phone calls, and ask other parties how your voice sounds. See the state of a line listed in a call log or directory. When you launch CiscoIPCommunicator for the first time: The security message Microsoft cannot verify the publisher of this driver software might appear if you are launching CiscoIPCommunicator on a computer running Microsoft Vista. Press the conf softkey during an active call. Indicates call activity. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Welcome to the new Cisco Community. 0000004375 00000 n If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. How do I use a headset with IP Communicator? Installing Audio Devices Before First Launch, Installing CiscoIPCommunicator on Your Computer, Configuring and Registering CiscoIPCommunicator. Allows you to view the menu, hide Cisco IP Communicator, toggle between skins, or exit the application. The two calls connect to each other and drop you from the call. Dial your enterprise access code for transferring calls to initiate a new call. Note The protocol that your phone uses can determine which features you have. Set up Call Forward All on your primary line. Only one call can be active at any time; other calls are automatically placed on hold. (Ctrl + I is the keyboard shortcut. Enter your cellular phone number (if requested) and PIN. 1. Click the Help button on CiscoIP Communicator and wait a few seconds for the menu to display. Determine if secure calls can be made in your company. ("8}1,H{l] S3t;.KF{@1 hU3v %*/6ey 2PGw#8hm87AiXv8YwOMDdQr.-;>K? A flashing envelope icon and text message on your phone screen. The features required to perform these tasks are standard and available on most phone systems. How do I use Barge to create a conference? You cannot use same phone line for any other calls, but if your phone supports multiple lines, you can use another line to make or receive calls. 0000005425 00000 n All participants must hang up. The first call is placed on hold, a. second line is opened, and you hear a dial tone. Advanced call-handling tasks involve special (non-standard) features that your system administrator can configure for you to use on CiscoIPCommunicator (depending on your call-handling needs and work environment). A call is ringing on one of your lines. To launch manually, choose Start> Programs> CiscoIPCommunicator, or double-click the CiscoIPCommunicator desktop shortcut. When on-hook transfer is enabled, you can either hang up, or click Transfer and then hang up. Note the call park number displayed on the phone screen and hang up. Next, click the phone number appearance on your phone screen to dial. Select your Cisco IP Communicator Name. If multiple calls are holding, highlight the appropriate call and press Resume. Your system administrator can change this focus priority setting. About Your CiscoIP CommunicatorDescriptive details about your CiscoIP Communicator, How do I?Procedures and information about common CiscoIP Communicator tasks, Calling FeaturesDescriptions and procedures for calling features. Activates the Help menu. CallBack is a special feature that your system administrator might configure for your phone. DND Incoming Call AlertSet the alert to beep only, flash only, or disable all visible and audible alert notifications. CiscoIP Communicator provides functionality allows you to access buttons on the window without using a mouse. You will be disconnected from a call you have barged if the call is put on hold, transferred, or turned into a conference call. 2. CiscoIPCommunicator will restart. If there is a single call holding on this line, the call automatically resumes. Some sound devices have multiple microphone inputs (for example, internal and external) that can pick up sound from the speaker device and introduce feedback. Perform the following steps to make a call from a mobile phone using Mobile Voice Access: If the intercom target is preconfigured, press an intercom target line and begin speaking after you hear the intercom-alert tone. I'd say that confirms that the previous version of the router firmware was blocking packets, despite Verizon insisting they weren't . Displaying a flashing amber line button (depending on the line state). Analog audio devices do not require software. Line icons can vary. (The line turns green when the call becomes a two-way call.). Initiate a conference call on a call that has been picked up on a smartphone. 4. Scroll to highlight any call on the line. See Using a Headset, page5-2. Note If you log into your desk phone every day using your Extension Mobility profile, ensure that your system administrator configures your Extension Mobility profile to include the intercom feature. (The keyboard shortcut for this dialog box is Alt + K.) Quick Search allows you to search one or more directories with a single search command. The Check Audio Settings window has appeared. You are actively dialing a number, or an outgoing call is ringing. How do I dial from a corporate directory? For example, click 4 to choose the fourth item in a menu. 0000004267 00000 n You might need to enter your entire extension, including the area code. Log in to your Cisco Unified CM User Options web pages. Internal audio devices are always available for you to select and use. Join is available on SCCP phones only. During a connected call, click Transfer, and enter the target number. Press the green flashing line button for the call(s) that you want to include in the conference. 0000006081 00000 n See Using a Headset, page5-2. Slide 6 from the presentation "Cisco IP Routing: Packet Forwarding and Intra-Domain Routing Protocols" Dimensions: 720 x 540 pixels, format: .jpg. Click Answer or a yellow flashing line button. ), Click a feature tab on your phone screen. Depending on how your system administrator has configured your phone system, CiscoIPCommunicator might support making and receiving secure calls. For example, if you muted your computer sound card or changed the volume controls on a USB headset or USB handset. Your system administrator should tell you if your deployment supports video. The other party can hear you, but you cannot hear any audio. 0000003698 00000 n CiscoIPCommunicator does not block calls to intercom lines, and critical calls such as calls from CiscoEmergencyResponder and MLPP calls. A stutter tone from your headset or speaker when you place a call. You might be able to use the Navigation button or the Left and Right arrow keys on your keyboard. If you are using CiscoUnified CommunicationsManager 4.x, click the Services button and choose Fast Dials (exact name might vary). Hang up immediately to allow the higher priority call to ring through. For best audio experience, we recommends using a certified USB handset or headset. Click EndCall, or press the Esc key on your keyboard. Make sure that the microphone boom is positioned correctly if you are using a headset. To switch between connected calls on one line, highlight the call that you want to switch to and press Resume. See Setting Up Speed Dials, page7-5. Press Confrn again to add the participant to your call. Meet-MeAllows you to create or join a conference by calling a conference number. If you want to dial from a directory while on an active call, scroll to a listing, and click Dial or the Enter key on your keyboard. Please use Cisco.com login. Certificated in PMP, P3O, and ITILv4 I'm willing to. (You can still choose to minimize the interface with Always On Top selected.). If you receive a new call when CiscoIP Communicator is hidden or minimized, the Incoming Call Notification window appears, if enabled. If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Ask the speaker to move to a quieter location. The Audio Tuning Wizard automatically appears the first time that you launch CiscoIPCommunicator after installation. You do not have access to these features by default. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. How do I place another call on the same line while a call is active? Another phone that shares your line has a connected call. Some CiscoIP Communicator tasks and instructions differ depending on whether the CiscoIP Communicator is on-hook or off-hook. You can use only one intercom line at a time. The other party reports that you sound distant or unnatural. Press Join. Click iDivert. Your system administrator enables DND for your phone. Repeat the steps listed for Create a Conference. If the other party is using Cisco IP Communicator as a speakerphone, ask him or her to make sure that the Speaker button is lit. How do I use my computer as a speakerphone? You hear it only when using the line with the waiting message. We recommend that IP Communicator operate with approximately 60MB of available physical memory. See Using the Menu. Place an intercom call to a preconfigured intercom target, Place an intercom call to any intercom number. Enable noise suppression or increase the noise suppression aggressiveness level (right-click and select Preferences, click the Audio tab, and click the Advanced button). Press DND to toggle DND on and off. CiscoIP Communicator functions much like a traditional telephone, allowing you to place and receive phone calls, put calls on hold, speed-dial numbers, transfer calls, and so on. You might need to press a hook-switch or an on button. While you are viewing the conference list, highlight the participant's name and press Remove. On subsequent launches, you might be prompted to use it to revert to previous volume settings. For example, if you have four held calls but only want to join two of them in a conference call, you can select the calls that you want to add to the conference before activating the feature. After you are enabled, your CiscoIPCommunicator displays the icon in the lower right corner of the of the phone screen. 0000009350 00000 n Enter the intercom target number or press a speed-dial number for your target. If you are dialing on-hook (pre-dial), the call is not in-progress until you go off-hook. <]>> Choose whether to turn Mobile Connect on for all configured phones or just one: One phoneEnter 1 and enter the number you want to add as a remote destination, followed by #. IP Communicator also works with Cisco Unified Video Advantage to enhance your communications with video. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. Add yourself to a call in-progress on a shared line, Select the call on the phone screen, and click Barge. Cisco IP Communicator - Cisco Support Product Support Collaboration Endpoints Cisco IP Communicator Contact Cisco Other Languages Documentation Downloads Community Login to see full product documentation. See Setting Up Phones and Access Lists for Mobile Connect, page7-12. 0000070154 00000 n Wait for the transfer recipient to answer. You must assign one of the following audio mode s to each audio device that you plan to use with Cisco IP Communicator: Audio mode selection tells Cisco IP Communicator which audio devices you want to use for audio input and output. 1. 0000006327 00000 n Transfer redirects a connected call. Click the Help button and immediately click the line button. 2. See Using Personal Directory, page6-7.). When logged in, the Hunt Group button is lit. (Note that if you click Exit from the top level of a menu, the menu closes. See attached picture. 1156 108 You can use call forwarding features to redirect incoming calls from your phone to another number. The DND softkey is removed. Controls audio mode volume and other settings. 0000014095 00000 n 1999; pages. September. Table2-5 describe the icons that indicate how a line button is configured. All 3 parties are connected in the conference. 0000069970 00000 n Amber, flashingIncoming call or reverting call, Red, steadyRemote line in use (shared line or BLF status), You can convert extra line buttons into speed-dial buttons. Switch between connected calls on different lines. Plug analog devices into audio jacks on your computer. See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line, Look for Busy Lamp Field indicators. Five soft keys: These keys dynamically give you call-feature options. However, button shapes and locations might differ by skin. If you are using a docking station and your audio device is plugged into it, make sure that your computer is connected to the docking station. Mute disables the audio input for your audio devices, such as a headset, speakerphone, or microphone. If you are dialing without a dial tone, you cannot use * or # as the leading digit. Click Install This Driver Software Anyway to continue the installation. 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Step4 Select the default destination folder for the application or browse to select a different one. No call activity on this line. Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide (CCNP Collaboration Exam 300-070 CIPTV1)CCNA Voice 640-461 Official Cert GuideImplementing Cisco Unified Communications Voice over IP and QoS (Cvoice) Foundation Learning GuideCisco Unified Contact Center Enterprise (UCCE)Implementing Cisco Unified Communications Manager, If you plug an analog headset into your computer, the ringer is audible only from the headset speakers. Want to choose a priority (precedence) level for an outgoing call. Any current call activity that your recipient is engaged in continues simultaneously. Selecting means assigning an audio device to one or more audio modes and/or to the ringer. Ensure that the following conditions have been met: You have not enabled Mute from controls on the headset wire or on the USB handset. The documentation set for this product strives to use bias-free language. Indicates an incoming call and new voice message. If you use a shared line, you can use Barge to join an established conversation. 0000005671 00000 n 2. If you click the Mute icon on the Incoming Call Notification pop-up window for a new call that comes in while you are on an active call, the ringer mutes and the pop-up window disappears. See Phone Screen Features. Click a green blinking line button. The other party is placed on hold. When using the intercom feature, be aware of the following: From an intercom line, you can only dial other intercom lines. During a connected call, click Transfer, and enter the target number. The one-way intercom call allows you to deliver a short message to the recipient. Accomplish network configuration or registration steps required by your system administrator. Step3 Read the license agreement carefully, and click I Accept and Next. ), Opens or closes the Settings menu. 4. If the recipient accepts the transferred call, click Transfer again. ), Toggles the Mute feature on or off. When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. Start a Conference Call on Cisco Deskphones and IP Phones. Non-UM 9+ 1+ 10 digit or 5 digit number. This gives you an overview of all active calls on each of your lines. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Note There are interactions, restrictions, and limitations that affect how security features work on CiscoIPCommunicator. Tune each audio device when the Audio Tuning Wizard appears. Verify that Windows has completed its startup process and that no other applications are still loading before you use IP Communicator. Note Participants hear a busy tone if they call the conference before the initiator has joined. Transfer a call without talking to the transfer recipient. Enter the call group pickup code number provided by your system administrator. What are the features of Cisco IP Communicator? Voice quality is degraded when you use IP Communicator while Windows is starting up. 0000003670 00000 n Pre-dial (dial on-hook, without first getting a dial tone), Enter a phone number. Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. See Table2-1 for a list of features and softkeys. Use this when you are talking on one line and want to view held calls on another line. If the item leads to a menu, that menu is opened. 0000067038 00000 n When the speakerphone is on, the button is lit. Switch an in-progress call from a cellular phone to your Cisco IP Communicator softphone, Logging In to the Cisco Unified CM User Options Web Pages, page7-2, Setting Up Phones and Access Lists for Mobile Connect, page7-12, Getting Started with Cisco IP Communicator, Learning About the Cisco IP Communicator Features and Interface, Handling Calls with Cisco IP Communicator, Customizing Settings on Cisco IP Communicator, Using Headsets and Other Audio Devices with Cisco IP Communicator, Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator, Customizing Cisco IP Communicator with Cisco User Options, Switching an In-Progress Call to Another Phone, Viewing or Removing Conference Participants, Managing Business Calls Using a Single Phone Number, Redirecting a Ringing Call to CiscoIPCommunicator, Calling Back a Busy Line When It Becomes Available, Using Busy Lamp Field to Determine a Line State, Preventing Others from Viewing or Barging a Shared-Line Call, http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html, http://www.cisco.com/en/US/products/sw/voicesw/ps5662/products_user_guide_list.html. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. How can I use AutoAnswer in speakerphone mode? If you want to dial from a call log while on another active call, scroll to a call record, and click Dial or the Enter key on your keyboard. 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Details about using softkeys to access features: 2022 Cisco and/or its affiliates that other. In the lower Right corner of the of the phone screen and hang up 1156 0 obj < endobj... By using cBarge to add yourself to a menu, hide Cisco IP Communicator or increase the RAM your. Flashing envelope icon and text message on your phone to another number calls... Complete list of features and softkeys a complete list of features and softkeys participant to your call. ) access... Right corner of the BLF status that menu is opened, and ask other parties how your system.... All active calls on one line and want to include in the status bar at bottom! Launch manually, choose start > Programs > CiscoIPCommunicator, or exit the application configure for your phone screen line. Party reports that you launch CiscoIPCommunicator after installation provided by your system administrator the speakerphone on! To dial choose the fourth item in a call. ) voice sounds a or. Of features and softkeys calls and tap the listing on the phone screen to! The Higher priority call to any intercom number pre-dial ( dial on-hook, first! Ciscoipcommunicator displays the icon in the status bar at the top of your.! Your cellular phone number appearance on your phone system, CiscoIPCommunicator might support making and secure! Your entire extension, including the area code experience, we recommends using a headset with IP Communicator calls. Right arrow keys on your phone other how to use cisco ip communicator shared by both skins of phone. Click Install this Driver Software Anyway to continue the installation be able to use the navigation or... Up on how to use cisco ip communicator shared line, the call park number displayed on the same line while a call talking! Flashing envelope icon and text message on your computer sound card or changed the volume controls on a call you! See the state of a menu, that menu is opened, and enter the target., without first getting a dial tone ), the button is lit not use * or # the..., but you can not hear a busy tone key on your computer sound card changed! Participant 's name and press Resume press Resume RAM in your company the! Programs > CiscoIPCommunicator, or exit the application or browse to Select a different audio setting ; and! Call automatically resumes and call waiting tones that differ from the call becomes a two-way.... Be active at any time ; other calls are holding, highlight the call ( ). Your enterprise access code for transferring calls to intercom lines administrator should tell if. Menu closes enabled on your phone uses can determine which features you.! Wizard appears and call Forward all on your keyboard bottom of the BLF status dnd call! And press Select, and activate items using keyboard shortcuts 0000003698 00000 see! Phone screen and hang up immediately to allow the Higher priority call any... Cryptographic products may be found at: http: //www.cisco.com/wwl/export/crypto/tool/stqrg.html for a list of navigation shortcuts, see using headset... Is degraded when you are actively dialing a number, or disable all visible and alert... Completed its startup process and that no other applications are still loading before you use a headset use to... Top of your call list phone number appearance on your computer determine a line.! Have access to these features by default n pre-dial ( dial on-hook, without first getting a tone! However, button shapes and locations might differ by skin are automatically placed on hold a.! Icon and text message on your keyboard is enabled, you hear special ring and... On, the button is lit this line, you can use call forwarding features redirect... Administrator can change this focus priority setting vary ) Unified video Advantage to enhance communications... # as the leading digit, team player, and you hear special tones. Launch manually, choose start > Programs > CiscoIPCommunicator, or exit the application browse... You go off-hook it only when using the line state ) to beep only, only... Your target mute disables the audio input for your audio devices, such as a with... Icon and text message on your phone call allows you to view the menu closes ; m to! A two-way call. ) and users are responsible for compliance with U.S. local... Different one busy tone special feature that your system administrator you on a shared,! Tuning Wizard automatically appears the first call is ringing you to change the look of the phone number on. To use bias-free language sure that the microphone boom is positioned correctly if you are dialing... Is configured activity that your phone uses can determine which features you have and choose Fast Dials ( name! Level for an outgoing call is ringing n see Adding yourself to a menu, hide IP... Received calls, and limitations that affect how security features work on CiscoIPCommunicator do I use Barge join! How security features work on CiscoIPCommunicator hear any audio combining existing calls found at::... Add yourself to a Shared-Line call for more information if you are without... 1156 108 you can use only one intercom line at a time ) by! The BLF status using keyboard shortcuts ( ad hoc ) conference by calling the conference before initiator! Multiple calls are displayed at the top of your call. ) by using to... Displaying a `` hold Reversion '' message in the conference list, highlight the participant to your Unified. The waiting message a `` hold Reversion '' message in the lower Right corner of phone. By calling a conference by calling a conference number click Install this Driver Software Anyway to continue the.! Analog devices into audio jacks on your keyboard top of your call.! Access Lists for Mobile connect, page7-12 viewing the conference before the initiator has joined ( may... Quick study, diligent worker, team player, and enter the target number or press more... Run IP Communicator operate with approximately 60MB of available physical memory calls can be made in your company line want! The area code then press join to complete the action CiscoIPCommunicator might support making receiving! Call status and feature menus, and click Barge logged in, the menu to.. The button is lit actively dialing a number, or placed calls and tap the listing the. Try choosing a different one some applications when you are talking on line. Determine which features you have, page5-2 tap the listing on the window without using a mouse administrator configure. Click exit from the top level of a menu, hide Cisco IP operate... Missed calls, or click transfer, and you hear it only when the. Navigation shortcuts, see using keyboard shortcuts immediately to allow the Higher priority call to any intercom number your... The Higher priority calls are displayed at the top level of a line listed in a menu, hide IP. 0000003670 00000 n CiscoIPCommunicator does not block calls to initiate a conference number existing.! Communicator comes with two desktop appearances called skins: Table2-2 identifies buttons and other components shared by both skins Cisco... On each of your call. ) is how to use cisco ip communicator, page7-12 the volume on. Still loading before you use IP Communicator also works with Cisco Unified CM User web... Shared-Line call for more information to any intercom number start or join a conference by using cBarge to yourself! Administrator can change this focus priority setting at any time ; other calls are holding, highlight the that... List of features and softkeys is ringing a shared line, you can either hang,. The phone screen and hang up or press the green flashing line button applications when you use IP Communicator sound... As calls from CiscoEmergencyResponder and MLPP calls Group button is lit activity that your system administrator exact name vary... See Adding yourself to a Shared-Line call for more information its startup and. Desktop shortcut allows you to view held calls on each of your lines call will ring as.... Soft keys: these keys dynamically give you call-feature Options enterprise access for. The Incoming call Notification window appears, if enabled meet-me phone number from your headset USB., CiscoIPCommunicator might support making and receiving secure calls can be active at any time ; other are. Or the Left and Right arrow keys on your phone to another number ( precedence ) level for outgoing! Not use * or # as the leading digit opened, and you special... The window without using a certified USB handset following: from an intercom call to any number. And choose Fast Dials ( exact name might vary ) or headset tasks and instructions differ on... Phone to another number and receiving secure calls can be made in your PC conference by the... Window appears, if you are dialing without a dial tone changed the volume controls on a call reaches on... Physical memory launch, installing CiscoIPCommunicator on your phone uses can determine which features you have call automatically resumes call! And then press join to complete the action call. ) are actively dialing a number, or placed and! A flashing amber line button on Cisco Deskphones and IP Phones with always on top selected..... And Next using cBarge to add the participant 's name and press Select, and click Barge phone...

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