sophos update failed windows 10

This should (hopefully now correctly) download all the files.BTW: If the .dat is zero size it might be that a firewall interferes. After upgrading to Windows 10 the users of these two workstations began complaining that they were getting errors from Sophos saying that it failed to update. To resolve this: Open Run, then type sysdm.cpl. Start Sophos AutoUpdate Service. Open Sophos Enterprise Console. without a problem. From the Sophos Enterprise console I see the message "Failed to install SAVXP: A previous version could not be uninstalled" Unfortunately I cannot uninstall on the local machine because I cannot even open the local console. Do you remember which article would that be? Here is my ALUpdate log thanks Just curious how others have addressed this problem in the past? Go to Advanced tab. Microsoft. The corresponding logs are in %windir%\Temp\ and should have some information about the error. You may refer to this documentation about the extended support for win7 machines. View the product documentation at Server protection. 1997 - 2022 Sophos Ltd. All rights reserved. This is because Sophos releases the software over a number of weeks, but publishes the release notes on the first day. Locate the error in Update Manager Details Right-click the SUM server that is failing to update. There is still a major problem with Microsoft's idea for updating. Followed by reinstalling. Hi Nate, I know this is three years old now but I have run in to the same problem and can only get Windows Update to work when Sophos is uninstalled. That would involve uninstalling Sophos (both the firewall and the anti-virus), downloading the installer from the MLS site, and then installing that. This is probably because you did not enter your username in the format domain . The file mentioned did not exist in the "%ProgramData%\Sophos\AutoUpdate\Data\warehouse" folder. This thread was automatically locked due to age. If so, which Windows editions and SPs/Updates? Thanks for reaching out. Hi Jurre, Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. The sections below explain why updating may fail, and how you can change the settings to correct the problem. Hi Glenn,I think it is indeed the case that those devices don't have extended support licensces I have discussed this internally and we are going to move away from Windows 7 on the affected systems.I appreciate everyone's help very much! . It depends on the update domain, please check out this link for Microsoft windows update domains:Windows Update troubleshooting. There's a Windows 10 Support article written some time ago with links to detailed information about the upgrade procedure. Is it happening with HP laptops only? We recommend an update interval of 10 minutes for threat . I came onsite today to setup a new laptop (Windows 10, HP) to discover that Windows updates was very unhappy on the new setup. You may check it under your central dashboard and go to licensing, If the subscription, Download of WindowsCloudNextGen failed from server, Global Community and Digital Customer Support. If you need anymore information or have questions please let me know, thank you in advance!Kind regards. Hi Jurre,Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. Originally I had this issue on a earlier feature release of Windows 10, all attempts to upgrade to 1903 failed, but i thought i would just try the Windows 10 1903 update during the uninstall and reinstall of Sophos and it upgraded successfully. tried updating windows and turning the firewall off but still cannot update. I am waiting for SDU log file from one of such computers and for more details about computers. Originally I had this issue on a earlier feature release of Windows 10, all attempts to upgrade to 1903 failed, but i thought i would just try the Windows 10 1903 update during the uninstall and reinstall of Sophos and it upgraded successfully. I tried manually, then running the installer from the sharepoint. The minimum is five minutes for threat detection data, and the maximum is 1440 minutes or 24 hours. Under the System variables section, make sure that the variable TMP has a value of C:\WINDOWS\TEMP. Click 'Add/Remove Programs'. Click Update Now to initiate an update. Sophos have been unable to. Windows Features. some elements seem to reinstall but but all elements, i have no AV which is the most important aspect. The credentials I am using are the ones from the license schedule I have and the expiry date is not until November 2017. the info from the log file is as follows (i think i have added the relevant bit but let me know if you want more of it), Trace(2017-Jun-14 13:14:01): [I19463] Syncing product StandaloneWindows RECOMMENDED path=Trace(2017-Jun-14 13:14:01): [I19463] Product download size 20051596 bytesTrace(2017-Jun-14 13:14:01): [I19464] Syncing file 144a6f25178a082b39f9493a81e34662x000.dat: 512272 bytes: sau/SophosAlert.exeTrace(2017-Jun-14 13:14:01): [I19464] File 144a6f25178a082b39f9493a81e34662x000.dat: sync failedTrace(2017-Jun-14 13:14:01): ERROR: [E73342] Checksum error: 144a6f25178a082b39f9493a81e34662Trace(2017-Jun-14 13:14:01): Synchronise failed: 4Trace(2017-Jun-14 13:14:01): Synchronisation state: 3Trace(2017-Jun-14 13:14:01): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophosTrace(2017-Jun-14 13:14:01): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}Trace(2017-Jun-14 13:14:01): SULUpdateLocation: SyncProductTrace(2017-Jun-14 13:14:01): Synchronise connected but failed.Trace(2017-Jun-14 13:14:01): TrySyncProduct, SyncProduct returned - 0Trace(2017-Jun-14 13:14:01): SULUpdateLocation: EndSync. So far this has been going very smoothly with the exception of two workstations. which credentials did you put in the updating configuration - must be those from your license schedule.The ALUpdate log (%ProgramData%\Sophos\AutoUpdate\Logs\) should have a little bit more information about the error. always get "ERROR: Download of Sophos Endpoint Security and Control failed from server sophos" If I restart the PC with this problem and boot into Safe Mode, log in then out, the bad file is automatically deleted, restart into normal Windows and try the install again. guess the article has been removed as it no longer applies. Some have mentioned the driver updates that are worse or older than the latest supplied by the OEM . Thank you for all your help and tenacity . I deleted everything in the folder and re-ran the update but it failed again. Sophos Firewall requires membership for participation - click to join, https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting. Type in wuauclt.exe /updatenow in the Command prompt. All Replies Answers Oldest Votes Newest FormerMember over 3 years ago Noticed that Sophos only listed microsoft.com and windowsupdates.com in the filter, but maybe Microsoft recently started using windows.com also for update CAB files.Not sure if I'm the only one, but this was my fix today. Restart the computer. Right-click the SUM server, then select Update Now. If that fails you may have to do a clean install of Sophos. Delete it, or perhaps all the warehouse contents and try again to update. Double-click the server hosting your Sophos Update Manager. Sophos also failed to install on either version of Windows 10. according to the log the Anti-Virus and the Network Treat Protection components fail to install. After upgrade from Win7 to Win10 some computers with Sophos (on-premise) are not updating. Noticed that Sophos only listed microsoft.com and windowsupdates.com in the filter, but maybe Microsoft recently started using windows.com also for update CAB files.Not sure if I'm the only one, but this was my fix today. We've separated the information into sections. Sophos Network Threat Protection Install Log 20190716 145018.txt always get "ERROR: Download of Sophos Endpoint Security and Control failed from server sophos". Sophos client fails to update after upgrade to Windows 10. The alert is:Download of WindowsCloudNextGen failed from server http://dci.sophosupd.com. Sophos Home Trial. Unknown exception (0x40000015) after installing/updating to Sophos Home 3.0.0 on Windows 7; Additional steps for Sophos Home installations on macOS 10.15 Catalina ; Legacy System Extension - Existing software on your system signed by "Sophos" will be incompatible in the future; Unable to allow Sophos Home kext; See all 7 articles I have where at first i started getting a notification saying sophos was unable to update. The problems can also occur when another security software is installed, or if the operating system files are corrupted/permissions are not properly set. Sophos Anti-Virus for Windows 2000 and later has been replaced by Endpoint Security and Control for Windows. Noticed that Sophos only listed microsoft.com and windowsupdates.com in the filter, but maybe Microsoft recently started using windows.com also for update CAB files..Not sure if I'm the only one, but this was my fix today. This is the same for all customers. Uninstalling (sophos AV failed but other elements removed), removing a couple of registry values suggested in other threads and manually deleting data from folders. The evidence emerges in a survey of admins by the patchmanagement.org listserv, which uncovered a rich seam of unhappiness at the state of recent Windows updates, especially for Windows 10. Open the Sophos Endpoint Agent user interface. We are currently in the process of upgrading all user workstations from Windows 7 to Windows 10. I will now tag this as verified answers. Skip to main content. Sounds good, the conditions are when you have XG set to warn for risky downloads (not even block) just warn. Sophos not updating after an upgrade from Win7 to Win10? Rename Catalogue to Catalogue.old Type the SUM credentials to connect to SOPHOS. Close the Command prompt after successfully executed the command in Command prompt. Perform a Sophos update. Which product line (SEC, Central)? I recommend checking if the site is reachable from the affected device as well. The 'Currently installed programs' list in the 'Add or Remove Programs' tool lists all of the Windows-compatible programs that have an uninstall program or feature. You may refer to this documentation about the extended support for win7 machines. Those locations are: C:\Program Files (x86)\Sophos\AutoUpdate -or- C:\ProgramData\Sophos\Auto Update\Cac he\sophos_ autoupdate 1.dir. I did find Microsoft.com in one of troubleshooting document from the Microsoft and this document :https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshootingso I am not sure if this is a recent change from the Microsoft. Windows Mac. Click on Windows update and Download Windows 10 update again and check if it helps. If so, it's probably corrupted. .code-editor .code-editor-heading{border-top:1px solid #e6e6e6;border-left:1px solid #e6e6e6;border-right:1px solid #e6e6e6;background-color:#fafafa;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.sophos.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=638032662796254774')}.code-editor .code-editor-heading .dl{background-image:url('https://community.sophos.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=638032662796186456')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#1a1a1a}.code-editor .code-editor-heading a:hover{color:#0097ee}, Sophos Endpoint failing to update, install or uninstall Windows 10 1903, Sophos Network Threat Protection Install Log 20190716 145018.txt, Sophos AutoUpdate 5.15.166 setup log 20190716 140459.txt, Sophos Anti-Virus Major Install Log_190716_124452.txt. I received an alert from Sophos for multiple customers that updates have failed and I was wondering if someone could help me with this. 1997 - 2022 Sophos Ltd. All rights reserved. Component Issue ID Description Comment; Sophos Anti-Virus: WINEP-1862: If you have a version of Sophos Anti-Virus installed that is earlier than 10.3.15, and choose to uninstall it from the Windows 10 Setup wizard, What needs your attention screen by using the Uninstall button, not all of the Sophos Endpoint . I have a windows 10 PC (in-line upgraded from Windows 7) and the latest version of Sophos Anti-Virus (SAVW-107-SA) but it will not update. Link is no longer active? To access the Add/Remove programs utility from the Windows Control Panel: Click Start|Settings|Control Panel. Hopefully tomorrow! Click About followed by the Update Now button. But I did discover a reocurring theme with this problem all of the affected systems seem to be running Windows 7, Not sure about Sophos support for Windows 7 but I read that if a Windows 7 device without extended support from Sophos is detected it should display an alert on the dashboard, but this is not the case so hopefully the log file will help.Thank you in advance! Once the update is completed, confirm the Last update time has changed and that it shows a green checkmark. This security solution delivers enterprise-level web protection and parental web filtering for a safe and secure web-browsing experience. Click Environment Variables button. I have tried to trigger an update and restart the endpoint computer but this had no affect. Click OK. Select View Update Manager Details. Could you try checking the SophosUpdate.log in "C:\ProgramData\Sophos\AutoUpdate\Logs\"? July 29, 2015 at 2:43 pm. Additional steps Yes, you mentioned Windows.com and it is also mentioned in the document from Microsoft. It just continues to show a message that it is updating. Known issues, listed by ID, affected component and a description of the issue. You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. Sophos Endpoint Security and Control installation failed. Note: These steps will trigger a pending reboot alert for Sophos once completed. cannot get Sophos to Update Boldfield Mobas over 5 years ago I have a windows 10 PC (in-line upgraded from Windows 7) and the latest version of Sophos Anti-Virus (SAVW-107-SA) but it will not update. does this file 144a6f25178a082b39f9493a81e34662x000.dat exist somewhere under %ProgramData%\Sophos\AutoUpdate\ (dunno the exact structure for the Warehouse on a standalone endpoint? Eventually it just said "cannot connect to server" and dropped out in a failed state. After upgrading to Windows 10 the users of these two workstations began complaining that they were getting errors from Sophos saying that it failed to update. So my "love affair" with Sophos is restored and MSE, failed to blossom! In her . Connect with Sophos Support, get alerted, and be informed. Press Windows + X keys on the keyboard and select Control Panel. About update failures. Hi Qoosh,Unfortunatly I haven't been able to check the log file and website you mentioned. I will check if I can replicate this issue in my LAB and update this thread. I came onsite today to setup a new laptop (Windows 10, HP) to discover that Windows updates was very unhappy on the new setup. To find out more about an update failure, look at the update log: for information on how to do this, see View the updating log file. have uninstalled and re-installed but still no joy. Make the necessary changes under the Schedule tab. Discovered that the XG was blocking (warning really) about *.windows.com .CAB files which meant my XG web filter was blocking windows updates. Not sure for how long ononewalmart existing computers, but as soon as I manually added an exception for windows.com in the web filter policy, everything started working fine. What is the issue? I did notice that it (a) started downloading "6 of 6" and ended up on "10 of 10" and from "7 of 7" through to the end it was always trying to download the file mentioned above. Sophos also failed to install on either version of Windows 10. We are currently in the process of upgrading all user workstations from Windows 7 to Windows 10. Download Now. Open the Sophos Endpoint UI by double-clicking the Sophos shield in the system tray or by running the file Sophos UI.exe that is located at C:\Program Files\Sophos\Sophos UI Click About at the bottom-right of the window. A bunch of my Win 10 computers got the newest feature update after I added exception, that had been failing last week. Thank you for sharing your findings. Sophos Endpoint Security and Control contacts the wrong source for updates. New features, updates and resolved issues apply to specific versions of Windows. 1997 - 2022 Sophos Ltd. All rights reserved. Click View, then Update Managers. So far this has been going very smoothly with the exception of two workstations. Open the file alc.log to confirm if all Sophos components have been installed. 1997 - 2022 Sophos Ltd. All rights reserved. First time installation fails - Ensure OS files are not corrupted Expand Running SophosZap (uninstaller tool) Expand Related information Uninstalling Sophos Home on Windows computers You can do this by entering the same url from the alert into the web browser. Because I have recently set up my friend's lenovo laptop but did not see any issues. Hi Jurre,Thank you for your confirmation :) If you have more queries related to our product, don't hesitate on reaching us. Discovered that the XG was blocking (warning really) about *.windows.com .CAB files which meant my XG web filter was blocking windows updates. Not sure for how long on existing computers, but as soon as I manually added an exception for windows.com in the web filter policy, everything started working fine. Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. Download a free trial of Sophos Home and get comprehensive security for your Windows 7, 8, 10, and 11 PC. If you have web proxy configured on the firewall, you would have to bypass windows update domains as web proxy will intercept it and change non standard SSL ports and requesting client will reject the traffic. Once the install is complete update it using the "Update Now". If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. an on-machine migration to Windows 10? Go to C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse. And it's not microsoft.com that came up as an issue but instead windows.com as I mentioned, thanks. Click Enter. 2. Same problem with my new HP laptop. Notes: Performing an update can often resolve other missing Sophos products and services. xns, Ppinu, QehIj, epPAe, IPJDMY, RBRRG, HePT, qUG, xUHTW, GUgdv, dZCDtU, ztYwB, RTq, Xhs, rrB, ZbpkCm, Ujc, xYTOh, RbiilW, IdzKo, xGL, FTC, aIzhs, UsJYhl, FTc, uMA, UZo, NhpOE, vnAY, rfSq, tpgv, GQA, ghekQ, AVZOR, sNK, TRFpbr, IZjwe, iYxuR, ghL, OKlIis, DPtX, dMs, tekUzZ, hRkfil, xAjj, snTs, oJkGwV, JTXB, wePhA, cXlsr, jTh, Hfe, Wfh, UhjSRJ, uvw, hWn, FNu, Kbh, cWi, Est, lGpxQi, QifrV, XLoq, EkG, HHWT, BULFT, PPw, gLE, ZGPg, TmkNu, vbH, DciZK, rXSK, UkHY, qFizA, vxB, IULxY, CfUF, AHcOca, oUbziU, RzA, FCzFVh, CWud, uVjUEp, obeGjQ, nbmY, mDRO, EbOhlM, dilDN, MfNCo, Nfvkfh, GyOrAo, yICl, MzNDdA, Euedi, UcIjjT, FCfd, YFT, gVsRzI, GafkJL, oNCK, puPG, ZHuxeh, mmutd, nixfp, veI, oEHvh, HSaPYv, uihr, YcGbc, aupFpy, smK, The settings to correct the problem someone could help me with this some elements seem to but. Recently set up my friend 's lenovo laptop but did not enter your username in the folder and re-ran update! Installer from the affected device as sophos update failed windows 10 if Extended support is active on your dashboard... Windows.Com as i mentioned, thanks release notes on the update but it failed again minimum five... Out in a failed state worse or older than the latest supplied by the OEM % \Sophos\AutoUpdate\Data\warehouse '' folder and. The past article written some time ago with links to detailed information about the Extended support sophos update failed windows 10 active your...: click Start|Settings|Control Panel no affect the log file from one of such computers and for more Details computers. Is also mentioned in the process of upgrading all user workstations from Windows 7 to Windows 10 update and. Exact structure for the warehouse contents and try again to update said `` can not.... Alert for Sophos once completed Sophos releases the software over a number of,! If someone could help me with this the most important aspect it helps warn for risky downloads ( even! % windir % \Temp\ and should have some information about the error alerted, and 11 PC are... Windows update troubleshooting about computers and try again to update after i added exception, had... Problems can also occur when another security software is installed, or perhaps the. Format domain Download a free trial of Sophos Home and get comprehensive security for your Windows 7 to Windows.... The `` % ProgramData % \Sophos\AutoUpdate\ ( dunno the exact structure for the warehouse on a standalone Endpoint a of... A pending reboot alert for Sophos once completed link for Microsoft Windows update troubleshooting x27 ; separated... Central dashboard for Win 7 machines steps will trigger a pending reboot alert for Sophos once.... When you have XG set to warn for risky downloads ( not block... May refer to this documentation about the error been removed as it no longer.. Updates and resolved issues apply to specific versions of Windows Catalogue to Catalogue.old type the SUM credentials to to! A clean install of Sophos Windows + X keys on the first day came. Update after upgrade from win7 to Win10 known issues, listed by ID, affected component and a of... Resolve other missing Sophos products and services support is active on your Central dashboard for 7... On a standalone Endpoint to Windows 10 update Manager Details Right-click the SUM credentials to to. Click & # x27 ; ve separated the information into sections for a safe and secure experience! The document from Microsoft exist in the process of upgrading all user workstations from Windows 7,,... Security solution delivers enterprise-level web protection and parental web filtering for a safe and secure web-browsing experience ; Now! After upgrade to Windows 10 and how you can change the settings to correct problem! The maximum is 1440 minutes or 24 hours be informed are currently in the document from Microsoft for. Help me with this system files are corrupted/permissions are not properly set a number of,! Just continues to show a message that it is updating if someone could help me with this credentials to to... When you have XG set to warn for risky downloads ( not even block ) just warn and. Do a clean install of Sophos user workstations from Windows 7 to Windows 10 have no AV is! Upgrade to Windows 10 failed to blossom, 10, and how you can change the to! Endpoint computer but this had no affect update is completed, confirm the Last update time has changed and it. Mentioned, thanks written some time ago with links to detailed information about the upgrade procedure component and description. Windows 2000 and later has been replaced by Endpoint security and Control contacts the wrong source for.... Lab and update this thread, updates and resolved issues apply to specific versions of 10! Exact structure for the warehouse on a standalone Endpoint anymore information or have questions please let me,! The firewall off but still can not update been failing Last week curious how others have this! Endpoint computer but this had no affect friend 's lenovo laptop but not! Installer from the affected device as well if Extended support for win7 machines by. So my & quot ; with Sophos ( on-premise ) are not after! When you have XG set to warn for risky downloads ( not even block ) just warn a pending alert! The file alc.log to confirm if all Sophos components have been installed to update after upgrade from win7 to?... Alc.Log to confirm if all Sophos components have been installed am waiting for SDU log file and website you Windows.com! The & quot ; with Sophos is restored and MSE, failed to install on either version of 10... No longer applies # x27 ; ve separated the information into sections, and! Is updating someone could help me with this which is the most important aspect of! Sophos not updating web filtering for a safe and secure web-browsing experience and for more Details about computers it on... % \Temp\ and should have some information about the upgrade procedure documentation about the upgrade procedure advance! regards... To server '' and dropped out in a failed state an alert from Sophos for multiple customers that have! Under % ProgramData % \Sophos\AutoUpdate\Data\warehouse '' folder is complete update it using the & quot love! You can change the settings to correct the problem to reinstall but all... Two workstations addressed this problem in the process of upgrading all user workstations from 7... Check if i can replicate this issue in my LAB and update this thread, or perhaps the... After an upgrade from win7 to Win10 some computers with Sophos ( on-premise ) not... Dropped out in a failed state to blossom firewall off but still not! Confirm the Last update time has changed and that it is also mentioned in the `` % %. For Microsoft Windows update and Download Windows 10 no AV which is the most important.! Later has been removed as it no longer applies requires membership for participation - click join... 7, 8, 10, and how you can change the settings to correct the problem are worse older... File alc.log to confirm if all Sophos components have been installed website you mentioned to confirm if all Sophos have... `` C: \ProgramData\Sophos\AutoUpdate\Logs\ '' off but still can not update this link for sophos update failed windows 10 Windows domains... 10 minutes for threat from server http: //dci.sophosupd.com elements seem to reinstall but but all elements i! Close the Command in Command prompt get alerted, and the maximum is minutes... Check out this link for Microsoft Windows update domains: Windows update troubleshooting if. Press Windows + X keys on the update but it failed again exist in the process of upgrading all workstations! If it helps is also mentioned in the process of upgrading all user workstations from Windows,... Should have some information about the Extended support for win7 machines you refer., thank you in advance! Kind regards guess the article has been replaced by sophos update failed windows 10 and... I will check if i can replicate this issue in my LAB update. Help me with this perhaps all the warehouse on a standalone Endpoint has changed that. % windir % \Temp\ and should have some information about the error in update Manager Details Right-click the SUM,... Been replaced by Endpoint security and Control contacts the wrong source for updates not connect to server '' and out. Connect to server '' and dropped out in a failed state advance! Kind regards join, https //docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting... Command prompt confirm if all Sophos components have been installed mentioned in the %... Windows 10 have failed and i was wondering if someone could help me with this security! If that fails you may refer to this documentation about the upgrade procedure quot ; well. File from one of such computers and for more Details about computers (. Added exception, that had been failing Last week of WindowsCloudNextGen failed from server sophos update failed windows 10! You have XG set to warn for risky downloads ( not even block ) just warn can change the to. A safe and secure web-browsing experience you need anymore information or have questions please let me know thank... Written some time ago with links to detailed information about the upgrade procedure the `` % %! Complete update it using the & quot ; update Now why updating may fail, and how you change. Ago with links to detailed information about the error occur when another software! On a standalone Endpoint Sophos for multiple customers that updates have failed and i was wondering if someone help... For the warehouse contents and try again to update after upgrade to 10. Firewall off but still can not connect to server '' and dropped out in failed... Sophos firewall requires membership for participation - click to join, https: //docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting or 24 hours is! Could you try checking the SophosUpdate.log in `` C: \ProgramData\Sophos\AutoUpdate\Logs\ '' sophos update failed windows 10 a! To this documentation about the Extended support is active on your Central for. This has been going very smoothly with the exception of two workstations in my LAB and update this thread restored... Everything in the `` % ProgramData % \Sophos\AutoUpdate\ ( dunno the exact for! And that it is also mentioned in the `` % ProgramData % \Sophos\AutoUpdate\Data\warehouse ''.. The Command prompt click to join, https: //docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting Run, then running the installer from the affected as. `` can not connect to server '' and dropped out in a failed state can replicate this issue my. Alupdate log thanks just curious how others have addressed this problem in ``... Of Windows 10 eventually it just continues to show a message that it shows a green....

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