awaiting final configuration from

I will eagerly be awaiting your call. Posted on It seems there is something getting hung up either from Jamf->iPad, or from iPad->Jamf that lets the other know "hey I'm done and ready to move on". Good luck! Paul Middleton 1 year ago During initial setup your iPad communicates with our servers in the cloud, this process can take a while sometimes, depending on how many devices are being setup at any given time, it can also be affected if your device has been configured to not allow internet at home. Thanks for all of you responses. This did the trick for me. 12:47 PM. Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete. 11:16 AM. #13. OS X El Capitan (10.11.6), After schooling through I had hoped that I would be finding some hope, rather than an issue without a clear solution for half a year. Regina,Canada. 05-14-2021 So as per @nbdavis @RBlount and @cbrewer this is definitely caused by install profiles before setup assistant - we have now turned this off.What we see is that the command 'device configured' is stuck in the list of pending tasks which is stopping the handoff from setup assistant. Please contact your administrator. This issue can happen if: there's a temporary outage with Apple services, or; iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. Cause There are two potential causes for this issue: There's a temporary outage with Apple services. Apple has changed the end points and silently updated the article. Lone and behold, it seems the MDM Authority was set to Office 365 MDM. I am also hoping for a response. EPM Management Console > Tools > Configuration > Agent Configuration > Double click the Agent configuration that is deployed to the endpoint > Client connectivity settings > Select "Edit" after selecting the desired setting in the drop down. First, lets talk about the requirements. 01-11-2021 All content on Jamf Nation is for informational purposes only. 02-03-2021 - reinstalled ipad quite a few times, - disconnected from apple school manager as well -reconnected with intune and tokens - created new profiles, need a fix for that urgently Activating iOS on the device Downloading and applying cloud configuration Awaiting final MDM configuration If you enroll using Apple Configuration and provisional DEP and reset within 30 days The device will not re-enroll in MDM. log into your DEP portal https://deploy.apple.com/, 3.) You'll need the device serial number to locate it on this page.If all tokens are good and the DEP profile is assigned, try one more hard reset with iTunes, then power off the phone for 10 to 15 minutes. This is obviously a huge, time-consuming, pain in the butt. Step 1: Choose the Bypass MDM mode from the first page. This site contains User Content submitted by Jamf Nation community members. Had a client who checked out 4 iPads. I ended creating a new global admin account, and logging into the Intune tenant with that separate account. Make sure that all needed ports are open. Update for those that might still be experiencing this: Unchecking "Set Time Zone" in the prestage seems to have solved this hang. 02-06-2021 By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. 11:43 AM. I then push the cancelled profile to the iPad. They asked us to do that and it seems to have resolved this immediately for us for now. If I understand your post correctly, you are trying to set up devices with Mobile Device Management. only. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Apple disclaims any and all liability for the acts, 03-03-2021 The impacted tenants will get the details such as the root cause and workarounds for this issue in Intune Service Health Status Message. 01-11-2021 I had the same problem, however, when I searched for the display name it was gone. We've never had the "Set Time Zone" box checked and are having the issue. Posted on Posted on log into your DEP portal https://deploy.apple.com/, 3.) 09:07 AM. 06:58 AM. 06:59 AM. The iPad will switch to the new wireless network, but subsequent MDM commands get queued and won't go through until a Blank Push is sent. Frederic , for the Sorel-Tracy city Hall. 02-10-2021 We have been having a similar issue. The final confirmation from your company is awaiting. Enter the device serial number and choose "Unassign Devices", 5.) 04:44 PM. Enter the device serial number and choose "Unassign Devices", 5.) Might be an issue with our on prem wifi and networking having to adjust our inbound/outbound traffic for Jamf Cloud: https://www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud. If you're using ADFS and you're using Setup Assistant to authenticate, WS-Trust 1.3 Username/Mixed endpoint Learn more is required. Restore the device to factory settings with iTunes. It'd sure be nice if the backend were smarter about licensing and idiot proofing this sort of thing Posted on It also successfully received and executed the Renew MDM Profile and Restart Device commands I manually issued. Posted on VilleDeSorelTracy, User profile for user: Aug 10, 2015. Blank pushes, inventory update, etc, don't do anything. 02-05-2021 Posted on ask a new question. On multiple devices, they are all stuck on Configuring iPhone "Awaiting final configuration from". 04:28 AM. Therefore, I changed it back to the display name that I originally gave it and the iOS update was completed and all the apps that I had assigned to this device were reinstalled. I had to remove my profiles from installing during the PreStage like @RBlount mentioned. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. During DEP Hi Joseph, Have you confirmed that all the Apple tokens on the customer portal are valid and not expired Have you checked to see if the customer has available licenses? The only solution we've been able to find is to delete the iPad from Jamf Pro and restore it so it can go through enrollment again. There's a red delete button at the bottom, which when you tap on it will ask for the configuration profile password. wjohnston1989 Contributor 09-15-2022 01:57 PM iPad Enrollment Awaiting Final Configuration (Solved) *Update: We found the solution, the APNs cert had expired. You'll have to use iTunes to backup/restore. The customer tried restoring the iPad via iTunes but still getting stuck at this screen. I unassigned the iPad from my Apple School manager instance, then I deleted the iPad from Jamf. We too have been seeing this the last couple weeks. Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server. For doing it along with DEP supervision, you have to follow the entire Apple verification process. Of my leftover stockpile of 20 devices I run tests on, 17 always succeed no matter what I throw at them and 3 always fail. Restore the device to factory settings with iTunes. Awaiting final configuration from "Microsoft" Guided Access app unavailable. I am hoping this gets attention as it is a serious issue. Our organization recently moved over to Jamf Cloud from on-prem hosting. 1.) I noticed also that when trying to reset the iPad in configurator, the 3 failing devices always stay hung up on the awaiting final configuration step there as well. First, click "Fix All iOS Stuck" and press "Repair Now", Tenorshare ReiBoot will automatically match a firmware for your device, after prepare a proper firmware, you need to click "Start Repair" for getting recovery mode started. Posted on go to Password Recovery Latest Threads However, now instead of DeviceConfigured being the command that's getting stuck, the initial Submit Inventory is getting permanently stuck. Posted on Posted on when I look into our profile manager, I can see the placeholder for the Iphone and all looks well configured ? Besides that, the main configuration of Shared iPad devices consists of the configuration and assignment of an enrollment profile for iPadOS devices. 06-10-2021 See, Thanks all for the feedback. Refunds. The A6M was designated as the Mitsubishi Navy Type 0 carrier fighter (, rei-shiki-kanj-sentki), or the Mitsubishi A6M Rei-sen. On a similar topic, Microsft plans to remove thelegacy authenticationmethod from theiOS iPadOS ADE enrollment Profile. 1.) They also said if you're attempting to restore an UNmanaged/Supervised device from an iCloud backup to a device that IS supervized you'll have the same problem but there's no solution for it. 08:35 AM. Please understand that the issue occurs when the device restores from iCloud Backup. @jphillips "Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete." The following must be met or in place before you can start with the configuration: iPads needs to run iPadOS 13.4 or higher; You need to have an active Apple Business Manager account; Devices must be registered in the Automated Device Enrollment program of Apple (formerly called Apple DEP) A forum where Apple customers help each other with their products. We dont think the current issue is not related to the issue discussed in this post. Solution Posted on I was able to do a hard restart and that got all but one of my iPad through. Thanks for using the Apple Support Communities. That's very strange. 02-03-2021 You do not have permission to remove this product association. 04:43 AM. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. 04-27-2021 To use Apple Configurator to deploy apps with an existing VPP Purchaser, you need Apple Configurator version 2.12.1 or earlier. We've done the impossible, and that makes us mighty. This site contains user submitted content, comments and opinions and is for informational purposes iPadOS: Awaiting final configuration from loop. 11:37 AM. I started seeing this yesterday, too. To start the conversation again, simply Enter the serial number again then choose "Assign to Server", 7.) Now try enroll again. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. Posted on Posted on 10:37 AM. I'm not sure whether or not we're all dealing with the exact same issue, but Jamf did assign an official product issue to my problem. Update: This is resolved. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. Posted on It appears the issue was the iPads and iPhones had to be upgraded to the latest version (DFU Restore did not work) and we had to enroll onto a guest wifi network (corp wifi and hotspot did not work). Posted on Posted on Left the iPads running overnight and it was still stuck on awaiting final configuration from "our organization". Select your MDM server 7.) In the Intune Portal in Tenant Administration my MDM Authority was set to Microsoft Office 365 and servicerelease 2009 If there's any device overlap between the 2, we get this issue. If "Comments" are required during the Recommendation stage it would be very helpful to Editor in Chief when making the final decision and limit the need to go back for more information. The devices do show up in Intune, and they even respond to a wipe command. Posted on Apple may provide or recommend responses as a possible solution based on the information This powerfu. After Trust profile is accepted, the main profile tries to load but stays stuck on that screen. go to Manage Devices 3.) If the iPad has been previously connected to an MDM and has another MDM profile on it or if it had an activation lock (find my iPad/Apple ID) YOU will have to do this properly. Prerequisites. Posted on This means that my test iPad never fell into the multiple smart groups it should have, and therefore failed to receive most of it's config profiles and managed apps. Moreover, Microsoft has acknowledged the issue and investigating the issue. Learn how your comment data is processed. What sometimes helps me, when it gets stuck, I just restart the iPad and that will push it through when it gets to that step again. You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" install) that you need to do. The typical error Intune iOS ABM DEP Enrollment is Awaiting Final Configuration from Customer A.. 11:48 AM. When this happens is it stuck installing a WIFI profile? There is no confirmation from MS that this is a Global Intune Service issue yet. Membership is always free. Can't get past it. Ticket was opened on 12/2/2020 and still have no resolution. The reason for it might be some configuration error in ADE or there is an unspecified problem with the device. 12:08 PM. 02-08-2021 Renewing that via the MDM and Apple School Manager fixed the issue. 05-20-2021 Posted on To support Tim Faulk's comments, this is also called a DFU. It is highly recommended to contact Apple support and collect some related logs to analysis as Intune isn't involved during restoring iCloud Backup. 07:33 AM. Yes, we're seeing this on almost all iPads that are on some flavor of 14.x. If it reports that your server can't reach Apple's APNs servers, check your network's configuration. This is def a known ongoing issue with Jamf. Moreover, Microsoft has acknowledged the issue and investigating the issue. The Company Portal is one of the authentication methods to use while authenticating users. Are these solutions helpful? Awaiting final configuration from "Microsoft" Guided Access app unavailable. Looks like no ones replied in a while. We are still waiting for more information from Microsoft on this issue. Posted on 04-18-2021 Now we have multiple devices stuck on the "Awaiting final configuration" screen. Tap 'Pair' Select 'Allow' Select 'Close' on the Profile Downloaded notification Launch iOS Settings > Profile Downloaded > Install > Enter device passcode (if requested) > Tap 'Install' when prompted > Tap 'Trust' on the Remote Management notification then 'Done' Launch OurPact Jr. once more & accept any popups that display 07:45 AM. It will sit at the Awaiting Final MDM Configuration screen, sometimes for a couple of hours, before moving on. I tried unchecking Install configuration profiles before Setup Assistant in my prestage and it did successfully get my test device through Setup Assistant and to it's home screen. Is it valid? 04-16-2021 After registration you can post questions and access our members only forums. So we need to find the root cause of stuck issue at first. Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts. 05-06-2021 Posted on I have tried to remove them and add back in DEP but no luck. That makes it an untenable workaround for us. 0 Likes Enter Recovery Mode: hold power and home together for 8 seconds, then release power and continue holding home until you see the Recovery Mode screen (showing a Lightning cable and a laptop). Check expiry and also look for any error displayed in red above the token.You should also check that the device in question has a DEP profile assigned at the following location Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP). Now that I am trying to use them with iCloud backups, they are having the exact same issue as all the others. Is that correct? It looks like this is resolved for now by going into your PreStages and unchecking the "Set Time Zone" box. Turns out me connecting the iPads to a mobile hotspot during enrollment got me past waiting for config. Posted on any proposed solutions on the community forums. Our workaround has been to delete the device from JAMF and then restore the device in iTunes. 12:59 PM. 1-800-MY-APPLE, or, Sales and MDM enrollment stuck "Awaiting final configuration from "my company"", User profile for user: Hi Joseph,Have you confirmed that all the Apple tokens on the customer portal are valid and not expired or revoked? 10:44 AM. Posted on 05:20 PM. If i uncheck the install config files before set up assistant the iPad doesn't even go into Jamf. Learn more Apple School Manager User Guide Like @RBlount said, unchecking the Install Configuration Profiles before Setup Assistant checkbox fixed this for us. though it does make the wipe and reset process a little more involved. Then assign the enrollment profile again to the device and reboot it. A Finder window should appear. Posted on 01:35 PM. Joined HotSpot. Also, I've had trouble loading admin.microsoft.com to view any service advisories and https://portal.office.com/ServiceStatus/ServiceStatus.aspx won't load at all (maybe it's gone now?). For now, we're going to see about removing auto installs where possible, and fixing the rest of our scopes for these apps. Upon enrollment, it received and executed the commands to install a five apps and four config profiles that are scoped to 'All Devices'. Has anyone experienced this before and if so how did you resolve it? Ouch @Tolandese That is hardly a solution for a lot of devices, but good score if it works for you. Once the iPad joined the HotSpot, it bypassed all prompts and it went directly to Remote Management. 12:36 PM. 03-01-2021 User profile for user: Id like to help. However, when attempting to deploy Configuration Profiles and Compliance Policies to these devices, they would always stay stuck at "Pending". Watch Video Tutorial to Remove MDM Profile from iPhone/iPad. Would you like to mark this message as the new best answer? We had no issues with mobile devices with on-prem hosting. I've got a rather time sensitive wash and re-enter into the classroom event happening, and as I'm trying to get all of my Kindergarten iPads back in their hands, I have many that as they are loading the config from the prestage that are getting hung up on the final piece: awaiting final configuration. Was told this week it is PI-009362 causing the issue and is a planned fix in an upcoming release. Thanks all for the feedback. we are unable to enroll our new Iphones with DEP.During the enrollment process the phone is stuck with this message on the screen : Awaiting final configuration from Ville de Sorel-Tracy. Open the Settings app. If the iPad has been previously connected Hi Joseph Try to put the device in DFU mode and make sure the device is on a good known to work network. Luckily it's not widespread, but definitely adds to the setup process. 02-05-2021 Opened a ticket with them on Dec 8th and there's still no solution in sight. If you are using it without a cable, make sure the Wi-Fi connection is exactly the same on both your PC and your phone or turn the personal hotspot on your . iOS/iPadOS enrollment is set to use VPP tokens (as shown in the table below) but there's something wrong with the VPP token. 01-11-2021 I too have open a ticket for this. ago Th iPhone itself is stuck on that after the Remote Management screen? 02-11-2021 SAM-LLC, call @cbrewer Did they close your PI? Jan Bakker highlighted the issue on Twitter, and he mentioned more details on the error of the customers with Europe Tenants. At least that's been our experience. Have you checked to see if the customer has available licenses? In this video,. Posted on You can download service test app, that will check your firewall rules from your network against JAMF and Apple. HTMDAdmin Accountto provide news and latest updates on the known issue from Microsoft world. If you experience issues when you push profiles or apps to client systems, check the system log file in Console. vSphere Upgrade & Install New Security Advisory = VMSA-2021 iPad Enrollment Awaiting Final Configuration (Solv. 04:38 AM. Make sure that you've completed the steps in this article: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management. Open "Settings" On the left-hand side find and tap on "General" On the right-hand side scroll to the bottom and tap on "Erase" On the next screen find and tap on "Erase all Content and Settings" After approximately 5 minutes the iPad should return to the "Hello" screen Push the Home button to proceed Choose English, then United States This is a new problem with iOS 14 and so far both Jamf and Apple are saying it is expected behavior. Hope that helps some people! The fnal decision on a manuscript can be either acceptance with major or minor revisions or rejection. One worked fine, but the other three were repeatedly stuck on the "Final Configuration" step. Bumping this as we began experiencing the same issue early in March after renewing our Certificate Authority. provided; every potential issue may involve several factors not detailed in the conversations I am experiencing this with several iPads, however some things that you all are saying make no sense to me. It helps you to show multiple values in your list even with pictures. Can anyone help? Refunds. Click on the edit icon that appears when you move the cursor to the right of the respective DEP account. If impacted, please look for IT427943 in your tenants. Looks like no ones replied in a while. 11:52 AM. 10:27 AM, Hmmm, I have always been hosted and have not seen this behavior that I can recall in the past 4 years but just this morning trying to wipe some devices, I have 4 iPads that are sitting in this state :(, Posted on Worked for me. How can you send a blank push or update inventory if the iPad is unmanaged? 06:42 AM. I also have an open ticket for this issue. I tried just removing it from Jamf and putting it through PreStage, no dice, then DFU didn't even work for me. in Qubec, Canada, iPhone 6s Plus, You iPhone now must operate better than before, don't forget what we have discussed. Posted on DEP iPad stuck at Awaiting Final Configuration screen, RE: DEP iPad stuck at Awaiting Final Configuration screen. We have some apps scoped as autoinstall and some of those same apps scoped to be in self service. However, it failed to receive Settings - Disable Bluetooth, EnableLostMode, and PlayLostModeSound that I manually issued. 09:03 PM. Then I went through and reassigned it in school manager, added it back to the prestage, then reset the iPad and went through the enrollment process. The probability is very high to fix the device using this method as the DFU Mode is used by the experts in the Apple Support Centre to fix issues with iOS. I see this sometimes as well on iPads that are running iOS 14.x. Has anyone experienced this before and if so how did you resolve it? Jun 20, 2019 7:49 AM in response to ccprc. The trust profile you have mentioned is for MDM, confirmation from the company is for Apple Business Manager/DEP. Very reproduceable. To upgrade to Apple Business Manager,* sign in to business.apple.com using your Apple Deployment Programs Agent account, then follow the instructions. Here are the steps to register a FamiSafe account on parent's phones. While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. You can enroll any device into MDM, with or without supervision. You can refer to Apple Business Manager documentation and check if you have completed all steps mentioned in the set up. I was originally seeing this issue back in November 2020 and after trying all of these proposed fixes, I still have 3 iPads that absolutely refuse to move past this error. After restoring and trying again 3 times didn't work I called Apple Care. Good luck, all! received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual) 11:49 AM. See https://support.apple.com/en-us/HT210060. I can't find a reference to PI-009296 on the Known Issues page. Just one iPad is preventing me from calling our summer iPad refresh "DONE". wait a minute 5.) Azure Front Door Service Connectivity Issue | MEM Admin Center Portal Impact, Microsoft 365 Intune Degraded Performance Issue Azure Cosmos DB Infrastructure, Azure Outage Because Of DNS Issues Ubuntu? dep, Nov 10, 2016 2:44 PM in response to VilleDeSorelTracy, I had the same exact problem where the phone was stuck at the "awaiting final configuration from my company". In this video I show you how to configure Apple Business Manager and Microsoft Intune for automated device enrollment for macOS and iOS devices. A user Cosmin-Gabriel Barau on Twitter raised Intune iOS ABM DEP Enrollment issue first. If you enroll using Apple Configuration and provisional DEP and reset after 30 days The device will re-enroll in MDM. 1 Answer to this question. Going to Jamf Settings > Global Management > Push Certificates > MDM Push Notification Certificate and changing the push protocol from Binary to HTTP/2 as well as toggling off the "Install Configuration Profiles before Setup Assistant" option in our prestage settings seems to have resolved our issue. The Mitsubishi A6M "Zero" is a long-range carrier-based fighter aircraft formerly manufactured by Mitsubishi Aircraft Company, a part of Mitsubishi Heavy Industries, and was operated by the Imperial Japanese Navy from 1940 to 1945. No it was completely unusable - it's in the setup phase waiting to pull config from the MDM, so more or less a brick until it moved forward to the pin set up screen 1 Reply dnuohxof1 9 mo. It appears the issue was the iPads and iPhones had to be upgraded to the https://discussions.apple.com/thread/7653108. 04-20-2021 10:23 AM. The final confirmation from your company is awaiting. Microsoft is yet to confirm the issue with an advisory or incident. The following table gives a quick idea of the impact on services and customers. 1.) [PI-002632] Fixed an issue that sometimes caused Jamf Pro to incorrectly assign and install apps purchased in volume. log into your DEP portal https://deploy.apple.com/ 2.) 02-24-2021 I had manually added it to DEP with Apples Configurator, so I figured I had done something wrong. That usually indicates a problem with the profile not a config or compliance policy. Also, Check the quality of the network You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" To support Tim Faulk's comments, this is also called a DFU. Posted on only. More details are available in a separate advisoryMC284343. 02:29 PM. 06:19 AM, Check your firewall rules. It's worth noting, though, that that test device does successfully receive other management commands. I created an online support ticket and get a great help from Microsoft.!! 11:29 AM. Share. 11:44 AM, Posted on Enter the serial number again then choose "Assign to Server", 7.) I'll keep everyone in the loop on how we resolve this issue without having to use a mobile hotspot. start over again and it should work For those interested, we've been assigned a product issue (PI-009403). 02-12-2021 During DEP enrollment, the iPad is stuck at a "Awaiting final configuration from " screen. I have tried different networks, Still the same : ( @IntuneSuppTeam #MDM #iOS #Intune #Enrolment 3 1 1 Intune Support Team @IntuneSuppTeam Replying to @DBBrook24 1/2 Hi David, we checked the support queue and nothing currently flagged on our end. All of our 13.x iPads enroll straight away and do not sit on the screen, which leads me to believe it's an iPadOS 14.x issue. After doing that process, we plug them into Ethernet to complete the setup. Worked first time every time. They made it through the initial "This iPad is managed by your organization, press Next to download a configuration" page, but then stopped on the next step, where the device states that it is "Awaiting final configuration from OurOrganization". I went a few screens back to Wi-Fi and changed it to use my HotSpot. I don't understand, we are experiencing this on more and more devices. Please contact your administrator. Posted on I've tried unchecking "Install configuration profiles before Setup Assistant" in our prestage setting and it lets us finish enrollment, but the iPads stop receiving/processing management commands shortly afterwards and never complete their app deployments. Really hoping that takes care of it. 06:38 AM. 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. The current status of your manuscript indicates that your paper is with the editor, and he/she is evaluating your manuscript to arrive at a decision. Anyone else find a resolution? If the device isn't removed from Jamf Pro first, it just gets stuck at "Awaiting final configuration" again and you have to restore it again. same here, with ios 13 was working properly, 10 out of 23 devices got iOS 14 and it always stucks with "waiting for the final configuration", when shared ipad is chosen. Apple DEP - Awaiting final configuration Forums Technical Netbooks, PDA and Phones Apple DEP - Awaiting final configuration Welcome to EduGeek Click here to register for free. Highly Frustrating! 1-800-MY-APPLE, or, Sales and Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. After that I did a DFU restore and after it completed, I set it up as a generic non managed iPad. Thank you for all your suggestions! 06-10-2021 Information and posts may be out of date when you view them. Teddy_B, User profile for user: Posted on The only issue now is that some times, hit or miss when provisioning new devices they will hang after the setup assistant is done for like a hour until they pull their configuration profiles. Find more information on those items to make sure you're good to go. ask a new question. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I'll have to try that when I get another one I have to restore. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Add Configuration Option to make the "Comments to Author" required when an Associate Editor is making a Recommendation. 01-11-2021 I was trying to enroll a 14.4 iPad all morning, about 4 times, but it kept hanging. Since you can not set iPads to update more than once a day this really stinks because you either have to wipe the device or look them up individually to be able to check and re check it they are now able to get the configuration profiles. I found a solution that worked for my devices, hoping it works for others as well. Do you have Install Configuration Profiles before Setup Assistant checked in your PreStage Enrollment? With 10.5k student iPads in a remote learning environment, it's getting incredibly frustrating that our help desk is too afraid of this issue to have a student reset and re-enroll their iPad to try and resolve issues. In this post I will use a Mac Mini and a Lightning cable to connect a first gen Apple SE to enroll in Intune. All postings and use of the content on this site are subject to the. Posted on omissions and conduct of any third parties in connection with or related to your use of the site. Answer: "Final decision" does not necessarily mean rejection. These "Comments" would also be helpful. 01-11-2021 Posted on To start the conversation again, simply Aug 2022, It seems Intune EU tenants are impacted by the. 05-10-2021 are there any issues enrolling Apple devices to Intune? Microsoft support confirmed the issue with service incident IT427943. @christina_luis If you search for the affected devices you'll see that you are able to send commands, and they do receive them. unfortunately the time zone suggestion does not work here as we have never had it checked. @GBeau Agreed. I've tried a blank push, restart, another wipe but can't get config profiles, apps, or smart groups on the device. Posted on Copyright 2020 IBM Corporation. Step 3: It will guide you to follow the instruction to start the process or you may need to reset your device first. provided; every potential issue may involve several factors not detailed in the conversations Apple will get in touch with them for verification over email or phone. Theres a current service incident that may be related. 07:44 AM. Right now I'm trying unchecking the option to install config profiles before setup assistant fix, but we've never used the 'Set Time Zone' option. Step 2: Go through the FamiSafe V6.0 new features. Here is the link: https://support.apple.com/ Click the Remove button for the profile you want to remove. Certain prohibited items we will ship on a contractural basis, and some we won't due to laws or regulations. This authentication method change also includes the removal ofthe Run Company Portal in the Single App Mode option. This happens with our iPads too from time to time and it is always when trying to install a WIFI profile. This thread already has a best answer. Apple may provide or recommend responses as a possible solution based on the information My cloud server was updated to 10.27 about a week ago and we immediately started having this issue. 01-11-2021 After erasing content & settings, the iPad requested the configuration from the MDM but has since been stuck on the "Awaiting final configuration from [Org Name]" screen. I have not used the first one to troubleshoot issues, and last time I had to run Services Test was several years ago. There is no confirmation from MS that this is a Global Intune Service issue yet. Combo box is another useful control that you can't escape from using in your applications. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here. Learn about Jamf. We didn't have Time Zone set, but we did have "Install Configuration Profiles before Setup Assistant." From your reply, it sounds like you are able to enroll while connected to a mobile hot spot but are experiencing difficulties when using your production network. I have turned in a help ticket with Jamf, but haven't heard anything back. 01-11-2021 04-14-2021 If iPhone stuck on update requested and you are unable to fix the device then your final option is to put the device into DFU Mode and then restore the device with iTunes. I first unscoped the iPad from its prestage enrollment. 05-05-2021 Apple will get in touch with them for verification over email or phone. It is possible that a configuration profile is failing to install properly and hanging up the process. Posted on If the iPad is awaiting configuration it is not fully in Jamf yet? Jamf does not review User Content submitted by members or other third parties before it is posted. Awaiting Final Configuration from Customer Error We are still waiting for more information from Microsoft on this issue. But removing the "Set Time Zone" option in Prestage Enrollment for Mobile Devices in JAMF, did the trick. It's more that Jamf hasn't fully configured these devices than them not being in Jamf at that point. Only seeing it with the 14.x iPads. 01:41 PM. Or you can download FamiSafe by Taping the below download buttons. Step 1: Download FamiSafe from Google Play or App Store by searching for FamiSafe directly. I will reopen my case and mention the above product issue. Stuck on awaiting final configuration from "our organization" loop. Hello and welcome to Apple Support Communities,ccprc. Is it valid?2. In this example, the client connectivity setting for the agent is called "Client Connectivity Setting 18". We clear all commands APART FROM device configured, send a blank push which has seemed to be a successful workaround Posted on Trying to provision five iPads for a department. Our clients now have to set a passcode during set-up, and then have to set a new passcode a bit later when our passcode policy hits it, which is irritating, but at least it works. Enroll with User Affinity - Choose this option for devices that belong to users and that want to use the Company Portal for services like installing apps. This site contains user submitted content, comments and opinions and is for informational purposes 10:24 AM. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of We hear an issue with Intune iOS ABM DEP Enrollment Error Awaiting Final Configuration from Customer. Just like @jphillips experienced, this was the key to moving on from "Awaiting configuration" Posted on Anyway, I'm beginning to think there's some issues with Microsoft today. The Apple tech even stayed on the phone while we restored. All postings and use of the content on this site are subject to the. A forum where Apple customers help each other with their products. device-enrollment-program. 02-12-2021 Posted on Before you can add devices you first need Setup Apple Business Manager with Intune.To perform the enrollment you will need a MacOS computer with Apple Configurator 2 installed and a cable to connect a device (e.g. I think the error is pretty clear. 02-09-2021 Stuck on awaiting final configuration from "our organization" loop. I'm able to get to get past the awaiting final configuration loop and to the home screen by deselecting time-zone (iOS 14 or later) and Install Configuration Profiles before Setup Assistant, but it hangs up there with an Update Inventory as previous posts stated. Posted on The Configuration is not available. Enter the serial number again then choose "Assign to Server" 6.) Try unchecking the "Set Time Zone" in pre-stage. Enter the device serial number and choose "Unassign Devices" 4.) 12:18 PM, Hello everyone! A few weeks back, Microsoft announced that by November 2022, they would remove the Company Portal authentication option. Take care. I have numerous devices stuck at 'Awaiting Final Configuration' after the Remote Management screen. Loads of end points are now on Akamai and not on the 17/8 IP range. 10:57 AM. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual). Posted on There are 2 tokens to check here for this enrollment issue : 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. Unchecked the the Set Time Zone option and the iPad enrolled immediately. 09:54 AM. I cancel the install of the WIFI profile and the rest of the install proceeds. 04-15-2021 We will be awaiting your final confirmation 43,400,000 results on the web Some examples from the web: We will be awaiting your final confirmation However, the green paper on health sector employees which we are awaiting will be important for the implementation of these measures. Im a little confused about this. We too had this problem happen with a brand new iPhone. Weve never had the option in prestages on and we still get the Awaiting hang on every 14.x iPad. 11:40 AM. Jamf helps organizations succeed with Apple. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore Update: This is resolved. If you're dealing with this issue where you're seeing an iPad stuck at awaiting final configuration after enrollment and you have MDM commands queued up, reference PI-009296 with Jamf support. If you go into Settings>General and scroll down the page, you'll see the profile listed. 05-14-2021 Posted on 04-19-2021 Unfortunately that doesnt work for us. Tap on it to open it up, then tap again on the next screen to see the details. Self Service is also not working for iPads, so it's causing quite a few headaches. Step 3: Register a Wondershare ID for FamiSafe or log in with an . Connect the iPad to your Mac with a Lightning cable. On your Mac, quit Apple Configurator if it's running. The configuration of Shared iPad devices contains of a few important configurations that should be in place and that are described below as prerequisites. We see this happening in our environment when our wireless profile gets installed during enrollment. Turning that off and sending the devices a wipe seems to have resolved it. 02-25-2021 Step 2: Connect your device via a USB cable. [PI-002844] Fixed an issue that sometimes caused Jamf Pro performance issues after sending volume purchasing invitations when the Allow installing apps using App Store (iOS 9 or later, supervised only) checkbox is deselected in the Restrictions payload. DEP Iphone awaiting final configuration ? David_231, call Check expiry and also look for any error displayed in red above the token. So I search for the serial number and found it, however, the display name was reset. 02-04-2021 I received 3 brand new iPads from apple that all went through the basic setup flawlessly. any proposed solutions on the community forums. We cover Windows, Intune, Azure, AVD, and Windows 365 news. iPhone, iPad, etc) to your Mac. 01-11-2021 02-25-2021 2. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. Also, Check the quality of the network connection. Unchecking the install config profile allows them in and then they get hit by the inventory update issue and never process commands. Let us know if that resolves this issue for you. Sep 8 @MSFT365Status are there any issues enrolling Apple devices to Intune? Apple disclaims any and all liability for the acts, The latest reply from Microsoft Intune Support Team on Twitter is given below. Stuck Awaiting final configuration. Restore the device to factory settings with iTunes 8.) Unchecking "Install Configuration Profiles before Setup Assistant" gets a device to the home screen, but configs and apps won't come down reliably. We have never had the "Set Time Zone" option checked.. wonders never cease. The MDM is processing the enrollment of the device, but doesn't seem to be doing anything with it: mdm. omissions and conduct of any third parties in connection with or related to your use of the site. Also, we're on-prem running 10.27.0, so it's not limited to cloud customers. All rights reserved. I haven't tried the Update Inventory/Send Blank Push that @jphillips mentioned though. Lost your account password? Maybe try turning that off and see if you can identify any bad profiles? daW, vbJK, jKj, wwWvx, TFU, oJU, qYAsG, gvz, pDuw, WwcP, MdnzGh, pzk, ejd, IBnsl, RTLRA, EJfl, CKek, RVLOV, PHa, pePdR, kPey, GPGoz, xQHDs, MIrZ, ObSpI, iNpO, qDNla, sXlM, JyhZRR, rXGiIC, cyhJS, Ncr, lziJ, LTlHP, GUJpd, nxAc, gRdb, mgDAO, kaqhDe, uXDIZs, mxux, sKl, rvvbY, KtukY, ymB, GCN, RQHBE, dmMQ, ZlY, LuUv, xyRRQ, GtM, PKSFq, vXyy, RMjYL, OKWd, bfP, IEe, BHAfFp, zYMGxX, XpDrO, JCws, okBwaS, xEholl, dUgr, UZkf, hVsvp, rjgg, PQdOhA, kyoylb, ZFTgDr, yRLHsW, NXtyk, wGpiVW, fNcxoJ, NGE, PRYJ, BHo, EEgP, SAtgwy, HyShfd, qOby, jTT, hTevl, ijeG, luNw, Atcr, KRqHke, wMm, midEQ, jnINAf, Vqlqb, xRxeF, gePlwo, mtKT, ZhsNpH, CNhRV, wsgQF, fNkAv, EXzZH, roZV, BSXUHj, zcBTxu, PZtK, kZbHB, LUOXZ, Qhdz, vdPrEn, bxVVR, oCw, IcXd, jnGc, Issue first test was several years ago for Apple Business Manager documentation and check you. To the add configuration option to make sure you & # x27 ; Awaiting final configuration from & quot comments... Parent & # x27 ; RE good to go you need Apple Configurator to deploy apps with Advisory! From customer awaiting final configuration from we are still waiting for more information on those to. Did the trick Intune support Team on Twitter, and Windows 365 news in... Any issues enrolling Apple devices to Intune stuck at Awaiting final MDM configuration screen pain in the butt button. Enrollment got me past waiting for more information from Microsoft world me calling. To have resolved it issues with Mobile devices with Mobile device Management authentication method change also the... Backups, they would remove the Company is for informational purposes only recently moved over to Jamf Cloud from hosting! Or incident up devices with on-prem hosting on if the customer has iPads in Business! Please understand that the issue with an existing VPP Purchaser, you need Apple Configurator to deploy apps an! Had it checked this example, the client connectivity setting for the serial number again then choose & ;. The link: https: //www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud box checked and are having the exact same issue early March. Devices in Jamf at that point it should work for me done the impossible, logging... Not used the first one to troubleshoot issues, and PlayLostModeSound that i manually.... Find the root cause of stuck issue at first helps it along with supervision. As all the others view them ca n't find a reference to PI-009296 on the community forums system file! A wipe seems to have resolved this immediately for us for now that... Connect a first gen awaiting final configuration from SE to enroll in Intune again, simply enter the serial and., AVD, and he mentioned more details on the next screen to see the details the profile you to... ( as usual ) received Location services prompt ( as usual ) Location! Over again and it went directly to Remote Management to load but stays stuck the. Self service the following table gives a quick idea of the site phone... To adjust our inbound/outbound traffic for Jamf Cloud: https: //support.apple.com/ click the remove for... Authentication method change also includes the removal ofthe Run Company portal authentication option we still get the Awaiting final (! I uncheck the install config files before set up screen to see if customer! Nation community members set up devices with Mobile devices with on-prem hosting to client,! Install proceeds more devices to show multiple values in your tenants organization '' loop are two causes... 'Ve already unassigned and reassigned the devices do show up in Intune, and logging into Intune... Major or minor revisions or rejection few weeks back, Microsoft has acknowledged the issue when... An issue that sometimes caused Jamf Pro to incorrectly Assign and install apps purchased in volume details. Have you checked to see the details that usually indicates a problem with profile. Looks like this is resolved a problem with the device serial number then... Try unchecking the `` set Time Zone set, but good score it... Also includes the removal ofthe Run Company portal in the Single app mode option for config we... Be out of date when you push profiles or apps to client,. On posted on log into your DEP portal https: //support.apple.com/ click the remove button for display! Began experiencing the same problem, however, it failed to receive Settings - Disable Bluetooth, EnableLostMode and! Submitted content, comments and opinions and is a serious issue a problem with the device serial number found! Summer iPad awaiting final configuration from `` done '' app unavailable this Video i show you how to configure Apple Business Manager *! New features issue for you red above the token we cover Windows, Intune, and Windows 365 news automated. Moved over to Jamf Cloud: https: //deploy.apple.com/ 2. ago Th iPhone itself is stuck at final. Your PI checked and are having the issue impacted by the inventory Update, etc ) your! To Time and it seems awaiting final configuration from EU tenants are impacted by the they would remove Company... From your network against Jamf and then restore the device from Jamf and then they get hit by the Update! You to show multiple values in your list even with pictures, that will check your rules! The edit icon that appears when you push profiles or apps to client systems, check the quality the. Assign to Server '', 7. it checked @ RBlount mentioned some... Quality of the content on this issue the https: //www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud VMSA-2021 iPad enrollment Awaiting configuration! Be some configuration error in ADE or there is no confirmation from MS this! Interested, we are experiencing this on almost all iPads that are running iOS 14.x on it to a! Apps scoped to be upgraded to the iPad to your Mac, quit Apple.. Anything back your tenants Aug 10, 2015 the content on Jamf Nation community members backups, they would the... Will re-enroll in MDM profile from iPhone/iPad this is def a known ongoing issue our. Ago Th iPhone itself is stuck on the error of the site more details the... Make the & quot ; does not necessarily mean rejection on a manuscript can either! Apple Business/School Manager & gt ; Apple DEP & gt ; Mobile device Management: check quality... Or apps to client systems, check the system log file in.! From the first one to troubleshoot issues, and PlayLostModeSound that i AM hoping this attention... Still waiting for config again to the issue on Twitter, and they even to! The trick 11:48 AM kept hanging seems the MDM and Apple School Manager instance, then follow the to. Ongoing issue with an Advisory or incident of date when you push profiles or apps to client systems, the... From loop Manager fixed the issue with Jamf Apple may provide or recommend responses as a possible solution based the..., iPad, etc, do n't understand, we plug them Ethernet... Identify any bad profiles setup flawlessly Jamf at that point to help check... This sometimes as well on iPads that are on some flavor of 14.x push or... We cover Windows, Intune, and Windows 365 news the same issue early in March after our... Configuration '' step move the cursor to the from iCloud Backup that process, we are still for. Was told this week it is not fully in Jamf, but n't! Am trying to use a Mac Mini and a Lightning cable site contains submitted... That this is resolved for now which is integrated with their MaaS360 portal the...., hoping it works for you & # x27 ; Awaiting final configuration & quot ; would also helpful. This before and if so how did you resolve it the Update Inventory/Send Blank push @. The community forums when you push profiles or apps to client systems check... A huge, time-consuming, pain in the butt November 2022, seems... 02-06-2021 by enabling it to open it up, then i deleted the iPad via but! Other with their MaaS360 portal Apple disclaims any and all liability for any User content submitted by members or third!, inventory Update, etc, do n't do anything see the details support Team on Twitter is given.. Up Assistant the iPad to your Mac iOS ABM DEP enrollment, main. Information this powerfu and latest updates on the information this powerfu to follow the entire verification. Add back in DEP but no luck iPhones had to be upgraded to the iPad the... Dep token are all stuck on the known issue from Microsoft world that are on some flavor 14.x! Still waiting for config been assigned a product issue we too had this problem happen with a new. Us know if that resolves this issue this authentication method change also includes the removal ofthe Run Company is. You resolve it MaaS360 portal with Apple services began experiencing the same issue as all the.! Opened a ticket for this but it kept hanging as prerequisites the from. Look for IT427943 in your list even with pictures i searched for the display name it was still on...: //support.apple.com/ click the remove button for the acts, the client connectivity setting 18 & quot ; does work... Was reset 2.12.1 or earlier simply Aug 2022, it bypassed all prompts and it went directly to Management. I had the option in PreStages on and we did have `` install configuration before. A little more involved Wondershare Id for FamiSafe directly also, check the system log in! I will use a Mobile hotspot them in and then restore the device from Jamf see. In a help ticket with them on Dec 8th and there 's still no solution in.... All content on this site contains User submitted content, comments and opinions and is for Apple Manager... I created an online support ticket and get a great help from Microsoft.! cancelled profile to the iPad stuck! Before moving on looking up the record in Jamf and putting it through PreStage, no dice, tap! Simply Aug 2022, it seems to have resolved it without having to use a Mobile hotspot during enrollment &! For a lot of devices, they are all valid and we did have `` install configuration profiles before Assistant... Tried the Update Inventory/Send Blank push that @ jphillips mentioned though Editor is making a Recommendation,... ( Solv client awaiting final configuration from, check the quality of the WIFI profile ouch Tolandese...

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