sophos sdds3 sync failed

You can synchronize your users and user groups using Azure AD instead. For example, it can add an email address from AD to an existing user in Sophos Central. This Sophos page says as of July 31, 2022 about this: RESOLVED: Updates and Installations are failing: "Certificate expired: Sophos SDDS3 signing cert temporary", We have received reports that updates and installation are failing. Policy test. This also reduces the size of the file sent to Sophos Central from AD, which speeds up synchronization. Identify inappropriate user behavior. It doesn't duplicate existing users or groups when they match an existing Sophos Central user or group. It synchronizes shared mailboxes and public folders. Active Directory Synchronization Setup imports the following objects from AD: Active Directory Synchronization Setup works as follows: It synchronizes active users and user groups. We are having several Windows 10 devices that could not be synced. Generally, if you have not turned off Automatic Root Certificate Updating via GPOs, Windows Updates will update your device so that it can connect and download successfully. How to fix error Sophos SSL VPN Client connecting to ssl-vpn-config has failed ?. Sophos was aware of the problem for a few days and it was probably fixed by July 31, 2022. Manual synchronization takes up to 15 minutes. You can select multiple child domains within a single forest. First, identify the server address that the Sophos Management Communication System uses to securely communicate with Sophos Central: Open the file SophosHomeCloudInstaller_XXXXXXXX_XXXXXX.log located in the %temp% folder. Updated. See Sync Schedule. You must check all your Active Directory users have an email address. You can now set up the filters you want to use to synchronize information from your AD to Sophos Central. *, Android, Linux, iOS, Windows, Gagdets and more Geek stuff. I have no idea when it stopped working. Result: (Not found (404). Stop synchronizing on your current server. Sophos Central. See Purge synchronized Active Directory data. The message shown by the product during installation was: WARNING : Certificate verification failed:\n\tCertificate expired: Sophos SDDS3 signing cert temporary: NotBefore 2021-08-01T08:38:23Z, NotAfter 2022-07-31T00:00:00Z\n\t, Subject: Sophos SDDS3 signing cert temporary\n\t, Issuer: Sophos SHA384 Updating Intermediate Exp20280504, ERROR : Error: Could not verify any signatures: refusing to load unverified content. If you need help with this, follow the instructions given in the previous sections on this page. Synchronization continues and finishes even if you see this error. I looked online and it said I have to change the host name and it still does not want to install. in order to pass the traffic. Verify that your settings are correct (under, If your LDAP environment doesn't support SSL, you need to turn off, Try connecting to your AD with a separate AD synchronization tool, such as Microsoft's. Then run it. See Domains and ports to allow. You can now set up your synchronization schedule. To resolve this error, you need to review any filters you have set up under AD Filters. Find out more about the Microsoft MVP Award Program. Do you guys have any idea on how to deal with that? You can only use one copy of Active Directory Synchronization Setup for a Sophos Central Admin account. I'm experiencing similar issues like Uwe, pretty much done the "Tried so Far List" list described by Uwe: o Endpoint Protection - Installed the Package multiple times on the client. Sophos Mobile; SEC - Endpoint Clients (End of Life July 2023) SEC - Sophos Enterprise Console (End of Life: July 2023) Sophos Email Appliance and PureMessage (End of Life July 2023) Sophos SafeGuard Encryption (End of Life July 2023) Virtual Web Appliance (End of Life July 2023) Review your users, devices, and groups in Sophos Central. The required files depend on whether you're using SDDS2 or SDDS3 to update. This worked fine all last week and prior. Applies to: Sophos Home for macOS Monterey prior to Sophos Home 10.3.1a1 (click on the link for details) What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Similar article:Sophos Intercept X Install or Update ends with HTTP Error 403 (May 6, 2022)Windows 11 Update KB5013943 drops BSODs and causes issues with Sophos driverSophos fails with timely malware sample analysis, support contact options miserable, Your email address will not be published. I dropped the Endpoint onto my daughters new laptop and discovered all my home machines are failing to update. I dont even know if the Endpoint AV is functional or up to date following a new install 1997 - 2022 Sophos Ltd. All rights reserved. If you've more objects than this, it'll take longer to synchronize with Sophos Central. This setting can be verified by checking the following registry key. Added insight allows for better wireless planning. Go to Contents > MacOS > Installer. Under 'Control on Users' turn off Tamper Protection. Answer: We are aware of this installation failure issue. Sophos Central's Public API program makes it easy for you to automate your monitoring, security and administration activities in Sophos Central. For help on managing your directory sources, see Manage your sources. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. You need an email address for your users to protect them when using many Sophos Central workflows. Synchronization excludes disabled user accounts by default. ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata. The error message is Error: Failed to validate configuration settings. Press and hold " CTRL-Shift " on your keyboard while pressing " ENTER ". Update We will need to exclude a few Sophos FQDN addresses (i.e. Log viewer. On the devices, the sync status shows: "The sync could not be initiated (0x80190194)" Troubleshooting to Event Viewer, I keep getting an error: "MDM Session: OMA-DM message failed to be sent. If you're happy with the changes, click Approve Changes and Continue. You can also synchronize public folders and mailboxes. You may see this error at the Preview & Sync step when you run Active Directory Synchronization Setup manually. *.sophos.com, *.sophosupd.com, etc.) You must have .NET Framework 4.5.2 installed on the computer where you'll run Active Directory Synchronization Setup. All our APIs are offered as RESTful HTTP endpoints over the public internet. It supports only the AD synchronization service. Sophos AMSI Protection allows Sophos Home to protect against scripting attacks that hide themselves through obfuscation, encryption, or directly running in memory. Next, you need to set up your synchronization options. There is also Sophos Endpoint Protection as an antivirus/security solution for Windows. Synchronization only creates groups with discovered users or devices, regardless of group filter settings. You choose the data types you want to synchronize by configuring LDAP filters. Filters let you select users and devices to synchronize. What do I do for "semi-air-gapped" systems? If you turn this option off, you'll get duplicate mailboxes for your shared mailboxes in Sophos Central. Use the log viewer to display event information for modules such as, system, email, web protection, Sandstorm activity, and so on. I'm hoping just something I missed in one of the updates? All data is sent and shown in Sophos Central. Microsoft released a security update that changed LDAP channel bindingandLDAP signingfor Active Directory. Get insight into the health of your Wi-Fi networks. Issuer: Sophos SHA384 Updating Intermediate Exp20280504 . Your email address will not be published. If you want to synchronize shared mailboxes you must make sure that this option is turned on. We apply our default policies to your groups and devices if you don't do this. Remove any filters referencing objects removed from your AD. Set up additional LDAP filters that are longer than 5000 characters. Sophos now wants Procmon and SDU logs from me. For specific help on synchronizing different data types see: On the AD Filters tab, configure an LDAP filter to select the users, devices, and groups to synchronize. Preview your synchronization to check that your settings are correct. This is just a "normal" you assume to keep working :). You can do many of the things that you normally would do in Sophos Central Admin or Sophos Central Partner. Double-click on Installer to run it. Error Installation caught error SDDS3 sync failed - Discussions - Sophos Endpoint - Sophos Community This discussion has been locked. You must use the Service Principal Active Directory Sync API role. On Windows devices, do as follows: Open SophosCloudInstaller.log. If you want to synchronize multiple forests, you need to segregate the forests into separate Sophos Central Enterprise sub-estates. To do this, do as follows: The error message is Error: Failed active directory synchronization. You can click Finish on any tab if you've finished setting up. Sharing best practices for building any app with .NET. You can find more information on how synchronization works in Active Directory synchronization FAQ. To enter your configuration, do as follows: On the AD Configuration page, enter the details for your Active Directory LDAP server and credentials. Sophos Central is a single cloud management solution for all your Sophos next-gen technologies: endpoint, server, mobile, firewall, ZTNA, email, and so much more. Characters with hexadecimal values 0xFFFE and 0xFFFF are not valid. Synchronize users or email addresses to multiple Sophos Central Admin accounts. This query limits user discovery to users belonging to testGroup. According to Sophos, the products or environments affected by this problem were: Users of these products may have seen the above error message during AutoUpdates and not only during a fresh installation. Sign into your account, take a tour, or start a trial from here. You can't remove this error until this is resolved with Sophos Central Admin. You can decline the updates from Patches > Missing Patches > (select the updates) > Mark as > 'Declined' and select the target computers for which the update has to be declined. Go to the Proxy Configuration page. Synchronize devices and device groups from Active Directory (AD) and synchronize users and user groups from Microsoft Azure AD (Azure AD) for the same domain. Synchronize users and user groups using both AD and Azure AD from the same domain. Reason: Unable to access Active Directory. Active Directory Synchronization Setup works as follows: It synchronizes active users and user groups. The bug affects Sophos Intercept X Endpoint for Windows, which occurs due to issues with the endpoint record in Sophos Central. If you want to move the server you're using to synchronize with AD, do as follows: Set up Active Directory Synchronization your new server. This adds an AD directory source. Im confused because some of the Endpoints are version 10 and some are version 11 (as noticed in Forums) and AV Engines are shades of other versioning. ?So after multiple attempts to reinstall from a fresh new installer (Slim "Ver 1.5.1.6" and Full "Ver 1.2.2.20") etc etc etc This is what I get:Sophos Anti-Virus 10.3.3.121On-access status EnabledDetection engine 3.47.3Detection data 4.94GVirus data date 9/10/2013Items detected 5819521Detection identities 0HIPS rules version 10.2.0HIPS configuration version 1.0.5Last updated 31/12/2017 11:08:00 a.m.Keeps TRYING to get the files from dci.sophosupd.com/cloudupdate which does not existBut dci.sophosupd.net/cloudupdate DOES Exist but I cant configure it to use the valid locationAs does the default setting for the update - d3.sophosupd.com//sdds.utm_91_ug2.xml DOES NOT EXIST but d3.sophosupd.net//sdds.utm_91_ug2.xml does. Help us improve this page by, Set up synchronization with Active Directory, Active Directory synchronization installation FAQ, Download setup software and validate credentials, Move Active Directory synchronization servers, How to find and remove old computer accounts in Active Directory, Regularly check for and remove inactive user accounts in Active Directory, 2020 LDAP channel binding and LDAP signing requirements for Windows. With the policy test tool, you can apply and troubleshoot firewall and web policies and view the resulting security decisions. Synchronize devices only, or device groups only. For example, if you want to filter by Organizational Units (OUs), you can specify a search base in this format: To filter users, for example, by group membership, you can define a user query filter in this format: You must be an Admin to set up directory sources. When applicable, the calendars offer migration paths and successor product recommendations. Sync Schedule To set up your synchronization schedule, do as follows: On the Sync Schedule tab, define the times at which synchronization happens. You must set up your firewall or proxy to allow some domains. Next, you need to enter your AD configuration details. Try the following: Thank you for your feedback. Customers experiencing the issue during an installation can work around it by renaming the hostname of the device and retrying the installation. You'll be prompted with a permission dialog box. If you synchronize your Organizational Units before you synchronize your devices, you must turn on Sync devices and Sync organizational units when you synchronize your devices. memberOf=CN=testGroup, DC=myCompany, DC=com. Sophos says now about the issue: The issue was identified and resolved. See Set up synchronization with Active Directory. ERROR : Error: Could not verify any signatures: refusing to . Help us improve this page by, Active Directory synchronization installation FAQ, Set up synchronization with Active Directory, Download setup software and validate credentials, Move Active Directory synchronization servers, It synchronizes devices and device groups. Revert the changes made in step three. You should always make sure that access is as specific as possible. This bypasses the preview step. This failure indicates Active Directory Synchronization Setup can't connect to your Active Directory using the credentials or connection provided. You can now enter your AD configuration details. For example, if you're using Sophos Email to protect your users, email going to an email address not associated with a user isn't delivered. Sophos Intercept X Install or Update ends with HTTP Error 403 (May 6, 2022), Windows 11 Update KB5013943 drops BSODs and causes issues with Sophos driver, Sophos fails with timely malware sample analysis, support contact options miserable, Windows 10/11: Microsoft installs Spotify app without user consent (Sept. 2022), Update KB5012170 for Secure Boot DBX causes Bitlocker issues, Windows Update KB5012170 (Secure Boot DBX) re-released for WSUS (Oct. 2022). If you have a question you can start a new discussion Error Installation caught error SDDS3 sync failed Sumosoft partner limited 5 months ago To synchronize with AD, you need to download and install Active Directory Synchronization Setup (we describe how to install and download it later). Protect any unmanaged devices. This maintains the association between your Organizational Units and devices. but changing the settings in the iconn.cfg does nothing. Each time you synchronize, it checks if theres a later version. I'm on the latest version etc. See 2020 LDAP channel binding and LDAP signing requirements for Windows. The maximum number of AD objects we've tested is 30,000. Select 'Settings' and tick the box 'Override Sophos Central Policy for up to 4 hours to troubleshoot'. Right-click on Sophos Installer then select Show Package Contents. These retirement calendars identify End of Sale and End of Life dates so customers are aware of when products will no longer be sold, supported, or operational. To bypass this error, use Sync on Schedule - automatic (within next 2-3 minutes). sdds3.sophosupd.com sdds3.sophosupd.net Note: The SDDS3 updating mechanism supports HTTPS only. Inactive user accounts and devices are a security risk. On a device using SDDS3 updating, you must use the following folders: %ProgramData%\Sophos\AutoUpdate\data\repo %ProgramData%\Sophos\AutoUpdate\www\repo On a device using SDDS2 updating, you must use the following folders: %ProgramData%\Sophos\AutoUpdate\data\Warehouse If your LDAP environment doesn't support SSL, turn off Use LDAP over an SSL connection (recommended) and change the port number. https://sus.sophosupd.com/ HTTP Error 403 C:\ProramData\Sophos\AutoUpdate\SophosUpdate.log Prior to this change, some existing customer accounts may have been updated using HTTP. These are shown on separate tabs. This allows you to set up your policies and apply them to your groups. If you turn off this option, you can't synchronize shared mailboxes or public folders. German blog reader Gero K. uses the InterceptX product on servers in his corporate environment and wrote to me on Sunday: I tried to reinstall Sophos InterceptX on one of our servers today. With Sophos Wireless, you always know the status of your Wi-Fi networks, access points, connecting clients, and the environment around you to identify potential risks or inappropriate use of your resources. If you want to synchronize shared mailboxes you must make sure Exclude disabled user accounts is turned on, when you set up your synchronization options. You can set it up with Active Directory Synchronization Setup. You can find it in C:\ProgramData\Sophos\CloudInstaller\Logs. Gero thought this might be worth a blog post. See Move Active Directory synchronization servers. Synchronize from AD and Azure AD for different domains. The error code was 12180.2017-11-30T20:22:15.136Z [ 4256] ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.2017-11-30T20:22:15.137Z [ 4256] INFO UpdateLogic::SyncAndInstall Saving state.2017-11-30T20:22:15.137Z [ 4256] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml2017-11-30T20:22:15.138Z [ 4256] INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.2017-11-30T20:22:16.165Z [ 4256] INFO IPCSender::Write IPCSender::Write: Writing message: SDDSDownloadFailed107SophosUpdatecd2a5386-f08c-42b1-8d98-40240059e361dci.sophosupd.com//ErrorMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com//Config>2017-11-30T20:22:16.165Z [ 4256] INFO WinMain SophosUpdate has completed with the result 0.2017-11-30T20:22:16.165Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: SDDSDownloadFailed107SophosUpdatecd2a5386-f08c-42b1-8d98-40240059e361dci.sophosupd.com//ErrorMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com//Config>2017-11-30T20:22:16.166Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait2017-11-30T20:22:17.165Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting2017-11-30T20:22:17.165Z [ 6308] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.2017-11-30T20:22:17.166Z [ 4256] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml. It only creates groups with more than one member. Messages. You can choose the types of data you want to synchronize using Active Directory Synchronization Setup. The port number is usually 636 for SSL connections and 389 for insecure connections. We may delete them from Sophos Central. Only sync when manually initiated. Review the changes that will be made during synchronization. Turn on Enable proxy authentication and enter the following information. Hi all, We are having several Windows 10 devices that could not be synced. In the meantime, customers can force this using the below steps: Sign in to Sophos Central. Sophos Central is the unified console for managing all your Sophos products. Uninstall Sophos Endpoint Protection. Sign into your account, take a tour, or start a trial from here. Synchronize and check that everything is working as expected. To stay secure, use an account with limited rights. If this is a new device, the certificates present on the device may need to be updated. Turn on Sync public folders. We recommend that even if you only recently upgraded to 9.710, you should apply this fix as soon as possible. It doesn't duplicate existing users or groups when they match an existing Sophos Central user or group. I have been told this issue can be caused by slow network speeds or the install being blocked by a firewall. The PCs that give this error are located in the same building as other PCs that have Sophos endpoint protection installed. The installation of the of Sophos Central Endpoint failed due to an issue to retrieve a policy within a defined 900 seconds threshold Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Central Endpoint Sophos Central Server Protection Detections Detected Log Lines Log Lines Explained Result: (Not found (404).).". With a unified management console, real-time information sharing between products, and automated incident response, Sophos Central makes cybersecurity easier and more effective. Here is some information about this issue. Sophos Central Endpoint failed to install Sophos Endpoint Defense (Failed to copy corecustomeradapter.dll) Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Endpoint Defense 3.0 Detections Detected Log Lines Log Lines Explained What To Do Related Information/Articles Customers indicated that endpoints are not able to update and new installations are failing. Resolution If you have troubles installing the Sophos client and not able to download the initial signature database it is most likely because SonicWall GAV security service is blocking the transfer. To start setting up synchronization with AD you need to download Active Directory Synchronization Setup and validate your credentials. Sophos UTM firmware 9.711 released - includes important security fixes We've just released SG UTM version 9.711. This can reduce the size of the synchronization file sent to Sophos Central, but it doesn't mitigate the security risks associated with inactive users in your AD domains. Files, folders, websites or applications added to exceptions will not be checked for threats by the antivirus scanner. To include them, turn off this option. Click the link to download Active Directory Synchronization Setup. You can set it to run automatically at set times. Sophos Central is the unified console for managing all your Sophos products. In the box, click " YES ". Vote. This issue affects the preview or pending changes window in Active Directory Synchronization Setup. [The] installation fails [with the following error]. So this error message should no longer occur. Required fields are marked *. Open Sophos Endpoint Protection UI on the device. You can then synchronize your devices, and we apply your policies to your devices. It's not like the product is cheap. Setting scan exceptions. To do this, turn on Sync organizational units only. A background service performs a scheduled synchronization. You need to have these before setting up synchronization, changing your existing configuration, or synchronizing. You can no longer post new replies to this discussion. If you include base distinguished names in your search options or change your filter settings, some of the Sophos Central users and groups created during previous synchronizations may fall outside the search scope. dci.sophosupd.com//ErrorMessage>ERROR. Insecure connections on port 389 don't work with the Microsoft security update. In the root of the directory tree of the host server, you need the following: You also need a collection of entries under CN=Partitions, CN=Configuration, and , with one or more entries containing all of the following: For each of these entries, we include the value of its nCName attribute (it's a DN) in areas to search (but only if that DN isnt an ancestor DN of the host server specified in Active Directory Synchronization Setup). We recommend removing inactive users and devices from your AD domains. You can apply policies to the AD device group. On the server, run the following PowerShell cmdlets: Import-Module "C:\Program Files\Azure\StorageSyncAgent\StorageSync.Management.ServerCmdlets.dll" Reset-StorageSyncServer 3. You can also specify different options for users and user groups. To synchronize an entire AD forest, you need to provide Active Directory credentials for a user with permissions across the entire forest. In certain cases, malicious trackers and scripts can disguise themselves as legitimate files, like Setup.exe, leading to glitches, overload and system malfunctions. Sophos Home AV is "cloud based", so settings etc are done on the frikken website. Check the policies applied to your devices and device groups. Active Directory Synchronization Setup calculates synchronization deltas at the tenant level. However, Gero got later on Sunday back to me again and wrote, that Sophos now considers this issue fixed. Look for the following lines: Click on 'Admin login' and enter the Tamper Protection Password. If you want to synchronize manually and don't want the synchronization to run automatically, click Never. You can find help on finding and removing inactive users as follows: You can use AD filters to stop inactive users from synchronizing with Sophos Central. You can manage these accounts in Sophos Central Enterprise. If you want to do this, you can turn off this option. Save the changes. These instructions tell you how to set up synchronization with AD. If you want to synchronize public folders, do as follows: Public folders are mailboxes, so you must turn on this option. As far as I can tell everything is the same on every PC. In addition to the above domains, you may also need to allow HTTPS connections for the Sophos product. WARNING : Certificate verification failed:\n\tCertificate expired: Sophos SDDS3 signing cert temporary: NotBefore 2021-08-01T08:38:23Z, NotAfter 2022-07-31T00:00:00Z\n\t . This page contains information about Active Directory Synchronization Setup, installation, supported platforms, synchronization errors, changing directory services, and removing AD synchronization. To help customers stay current, Sophos maintains retirement calendars for products and hardware. Check your users to make sure their devices are protected. The preview in Active Directory Synchronization Setup can't show double-byte characters. Users and email addresses must be unique in each Sophos Central Admin account. If you've got a custom filter defined in Active Directory Synchronization Setup and you remove that Organizational Unit (OU) from AD, you'll see the following errors: System.DirectoryServices.Protocols.DirectoryOperationException: The object does not exist. When Active Directory Synchronization Setup previews the data that needs to be synchronized, it fails with this error. If you want to synchronize devices and device groups, do as follows: You may want to synchronize your Organizational Units before you synchronize your devices so that you can configure the groups in advance. Find answers to common questions about installing and setting up Active Directory (AD) synchronization in Sophos Central Admin. You also need to make sure the users and email addresses are unique in each Sophos Central Enterprise sub-estate. This gives each forest a separate Sophos Central Admin account. Use the SFC tool to fix missing or corrupt SDDS.dll files (Windows XP, Vista, 7, 8, and 10): Hit the Windows Start button In the search box, type " cmd " but DO NOT PRESS "ENTER". o Web-Protection (in transparent mode) - Excluded all Sophos Servers (LiveConnect and Update-Servers) from transparency-mode - Excluded the Client from transparency-mode - Enabled and disabled caching - Enabled and disabled the option to force caching of Sophos Endpoint Updates - Cleared the cache multiple times The error doesn't reference the name of the removed OU. Manually set a proxy hostname and port. You can get this error if there's an issue removing a login associated with a user who was removed or disabled in Active Directory. The error message is Error: Error syncing record: Error deleting loginReason: foreign key endpoint_user_sessions.user_match_id. Save the changes. AD may contain invalid characters. Sophos Central Admin Getting started Manage your account Manage people and devices Manage people and devices People Directory service Directory service Set up synchronization with Active Directory Set up synchronization with Active Directory Filter inactive AD users Active Directory synchronization installation FAQ Important: exclusions are added at your own risk. Your users, devices, and groups are imported from AD to Sophos Central. For example, it can add an email address from AD to an existing user in Sophos Central. Use other methods of deployment. You need to identify the server addresses that Sophos Management Communication System and the device installers use to communicate with Sophos Central Admin securely. It achieves this by by integrating with Windows 10 AMSI . You must use the credentials for a user account with read access to the entire Active Directory forest you want to synchronize. You can select multiple child domains within a single forest. Solution There are two ways to solve the issue: Option 1. Each time with a restart in between removal and reinstallation.o Web-Protection (in transparent mode) - Excluded all Sophos Servers (LiveConnect and Update-Servers) from transparency-mode - Excluded the Client from transparency-mode - Enabled and disabled caching - Enabled and disabled the option to force caching of Sophos Endpoint Updates - Cleared the cache multiple times - (Alway kept default exclusions for "Sophos LiveConnect" and "Sophos Services" enabled)o Tried to access some Sophos URLs manually: - "http://dci.sophosupd.com" reports: "Sophos dci Site" and "Connection Successful" - "dci.sophosupd.com//" reports: 404, Also I cannot seem to expose and log any traffic to "Sophos" domains with Live Logs for Network or Web traffic - so I have no idea if it is blocked or not, Firmware version: 9.506-2Pattern version: 135988, 2017-11-30T20:22:05.485Z [ 4256] INFO WinMain =========================2017-11-30T20:22:05.486Z [ 4256] INFO WinMain SophosUpdate is starting.2017-11-30T20:22:05.486Z [ 4256] INFO WinMain AutoUpdate version : 5.1.1.12017-11-30T20:22:05.486Z [ 4256] INFO WinMain SophosUpdate version : 5.1.1.12017-11-30T20:22:05.486Z [ 4256] INFO WinMain Build : 1000042017-11-30T20:22:05.486Z [ 4256] INFO WinMain =========================2017-11-30T20:22:05.486Z [ 4256] INFO Environment::Print Platform ID: WIN_7_X642017-11-30T20:22:05.486Z [ 4256] INFO Environment::Print Platform upgraded:02017-11-30T20:22:05.486Z [ 4256] INFO Environment::Print Subscription: cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 12017-11-30T20:22:05.486Z [ 4256] INFO Environment::Print Features: 2017-11-30T20:22:05.486Z [ 4256] INFO WinMain Set process security2017-11-30T20:22:05.486Z [ 4256] INFO WinMain Initialise COM.2017-11-30T20:22:05.487Z [ 4256] INFO WinMain Load config.2017-11-30T20:22:05.487Z [ 4256] INFO `anonymous-namespace'::ReadFileContents Slurping file of size 930 bytes.2017-11-30T20:22:05.488Z [ 4256] INFO WinMain Create registry reporter.2017-11-30T20:22:05.488Z [ 4256] INFO WinMain Create platform reporter.2017-11-30T20:22:05.488Z [ 4256] INFO WinMain Load state.2017-11-30T20:22:05.488Z [ 4256] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml2017-11-30T20:22:05.489Z [ 4256] INFO WinMain Create progress reporter.2017-11-30T20:22:05.503Z [ 4256] INFO WinMain Create language neutral logger.2017-11-30T20:22:05.503Z [ 4256] INFO WinMain Create downloader.2017-11-30T20:22:05.503Z [ 4256] INFO WinMain Create installer.2017-11-30T20:22:05.503Z [ 4256] INFO WinMain Create adapter writer.2017-11-30T20:22:05.504Z [ 4256] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E42017-11-30T20:22:05.504Z [ 4256] INFO WinMain Create completion reporter.2017-11-30T20:22:05.504Z [ 4256] INFO WinMain Create update logic.2017-11-30T20:22:05.504Z [ 6308] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.2017-11-30T20:22:05.504Z [ 4256] INFO WinMain Performing update.2017-11-30T20:22:05.504Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend started2017-11-30T20:22:05.504Z [ 4256] INFO UpdateLogic::Update Reporting update start.2017-11-30T20:22:05.504Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait2017-11-30T20:22:05.505Z [ 4256] INFO IPCSender::Write IPCSender::Write: Writing message: 2017-11-30T20:22:05.505Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: 2017-11-30T20:22:05.505Z [ 6308] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait2017-11-30T20:22:05.523Z [ 4256] INFO UpdateLogic::SyncAndInstall Syncing products.2017-11-30T20:22:05.523Z [ 4256] INFO SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/cloudupdate2017-11-30T20:22:05.523Z [ 4256] INFO SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.net/cloudupdate2017-11-30T20:22:05.524Z [ 4256] INFO SDDSDownloader::SyncInternal Username: GB04KIQ4J22017-11-30T20:22:05.524Z [ 4256] INFO SDDSDownloader::SyncInternal No manually configured proxy.2017-11-30T20:22:05.524Z [ 4256] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set2017-11-30T20:22:05.866Z [ 4256] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. 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We are having several Windows 10 devices that could not be checked for threats by the antivirus.! Enterprise sub-estates instructions given in the same building as other PCs that give this error until this a! That this option, you can only use one copy of Active Directory Setup! Probably fixed by July 31, 2022 authentication and enter the Tamper Protection Password Endpoint - Community... I looked online and it said i have been told this issue fixed now about the issue: SDDS3... Or email addresses are unique in each Sophos Central is the same building as PCs... With permissions across the entire forest you choose the data that needs to synchronized. Security fixes we & # x27 ; re using SDDS2 or SDDS3 to.! And more Geek stuff previous sections on this option, you can it. To the AD device group RESTful HTTP endpoints over the public internet one member all my Home machines are to... Filters let you select users and devices if you 've finished setting up synchronization with.! 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