imessage an unknown error occurred monterey

Here is a way to figure out if your Keychain is the cause of not being able to login to iCloud. unknown error occurring with iMessage on Mac After upgrading to Monterey, I keep getting "an unknown error occurred" when I try to log into iMessage. Im not able to login in to FaceTime in my MacBook Pro 15 Retina. Drag the installer file to Trash to delete it. If you dont have a second user you can use to log in then you have to create one. Just something that was suggested to get rid of some pesky Console timestamp error messages. And copy the output to the SmUUID field. Installer.pkg file downloaded but won't launch. The closest I've gotten is signing in to messages, for a brief moment the messages window comes up, then in less than 15 seconds it goes away and I'm back to the sign in to messages window. I had the same problem too on my Macbook Pro. Can't find the installer or Office apps after downloading, "An error has occurred. Method 5. Apr 6, 2022 10:03 PM in response to jordanwinston. Users have tried a variety ofixes, including performing a clean install, disabling Firewall, and turning on two-step authentication, but there is no fix at the moment that seems to work. The Mac runs macOS for its operating system. Are you sure you want to create this branch? My @mac.com Apple ID wasnt working, but I looked on my iMac, where I was reminded that on that machine, Im also logged in under @icloud.com and @me.com (as well as two phone numbers). Method 4. You will need a genuine OSX Copy freshly installed. You should be good to go. My old computer was experiencing a different iCloud problem: after signing out, I was unable to sign back in, and kept getting an error saying I was already signed in. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. 10.11.4 had a bad hd so Apple replaced my HD and my Motherboard. Definitely not impressed :| I have also tried many of the suggstions on the forums but nothing has worked for me, i continue to get an unknown error has occurred in FaceTime, iMessage and iCloud. Contacted apple support and they were helpful troubleshooting several different options, but ultimately couldnt provide a solution. sign in with iCloud, and with iMessage in the new profile and it should work 4.) A forum where Apple customers help each other with their products. That fixed the error. Check to make sure your internet is working on the Mac you're trying to install on. any proposed solutions on the community forums. Activated but still prompted to activate. :-/, Never mind, I just launched iMassage and it was already logged in. Solution?.time will tell! i have turned iMessage and FaceTime on and off several times and it still doesnt let me log in- also it doesnt let me update to Sierra. Reset NVRAM or PRAM on your Mac + + P + R Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart. I was getting the "an unknown error has occured" only on iMessage even though i was signed into iCloud. Open Outlook or OneNote, and verify that you can sign in and activate successfully. I then erased my new Mac, re-installed Monterey, re-migrated my user account and all my data, and everything worked. I spent over an hour with Apple Tech Support on the phone last night and heres what eventually worked for me: 1) I did a fresh reinstall of OS X from the recovery partition pnford, you have to log out, sign into another account (switch user), then log in to iMessages from the other account. How feasible would it be to do a erase and reinstall? Note:If you've changed your downloads location and don't remember where, you can check by going to Safari > Preferences > General. You can do this by opening your internet browser and go to www.microsoft.com. 3. 3) I found the device that I cant sign into Messenger with at the bottom of the page and deleted it from that account (I have multiple other devices which were working fine at the time) This did not work for me on a new iMac with already being signed in to messages on other Macs and iPhone. This is happening to me now, and no matter what i do nothing will work. I have tried, many times. Check out the steps in this link, and get back to us with your results: If you can't turn on or sign in to iMessage or FaceTime - Apple Support. I have been dealing with this for months..no fix no options just does not work anymore,its simple. Apple has yet to formally acknowledgethe issue, but when they do well be sure to update with the information and a fix whenever it is issued or discovered. 2) I went to id.apple.com and logged into the iCloud account that I use on Messenger 2. Go to the next step. I have reinstalled Monterey, I have deleted files from user lib/prefs and the user lib/messages folder. I tried a bunch of the steps you posted above to no avail. Click on 'Signout' at the bottom to log out of your Apple ID and iCloud. Open it with your favourite text editor and search for following and change it to "FALSE". sign in with iCloud, and with iMessage in the new profile and it should work, 4.) Its working fine in my phone! Method 3. Be sure to check out, Donate to support my mom's battle with ALS, Many Mac users unable to log in to iMessage & FaceTime after updating to OS X 10.11.4. The issue appears to be fixed now. I spent 6+ hours total on the phone with a senior Apple support specialist, end result today was a call back saying the engineers are aware of the issue and many users are affected but at this time they have no resolution nor do they know when we should see a resolution. Please try again later.". Weve confirmed your purchase, but in order to activate you will need to download a version of Microsoft 365 for Mac from this Link". 5) When re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release). Tried every possible fix on 10.11.3 (which is what came with the new Macs) and with 10.11.4 update. Empty the Trash. We also need to change the MAC address of our VM. After upgrading to Monterey, I keep getting "an unknown error occurred" when I try to log into iMessage. Error message "Install Failed" when trying to install. Hi Tanya, I am having the same problem. Logging in to the Apple ID website worked and the new ID had been created. If you've started a download and it's stuck, delete the download file by dragging it to Trash. Uninstall Office for Mac and then re-install Office from Office.com/signin. try again. You can do this by opening your internet browser and going to www.microsoft.com. Open Clover Configurator and dismiss any Pop-Up telling you about a missing EFI partiton or config.plist, we don't need it. Argh! Thanks! Once that's done then you log back into your original account and then sign in which should work. i found a fix for it. Zapped PRAM multiple times. Shutdown the VM and open the .vmx file again. Thanks, Just realized now not able to log in to FaceTime and iMessage macOS Sierra 10.12.3. my macbook 2012 OS x 10.11.6 wont allow me to sign into iMessage or FaceTime :( tried everything and still doesnt work :( please help as soon as possible. Restart your computer and install Microsoft 365 for Mac again. Go to the Rt Variables section and copy the last 12 (Hex) values from the uuidgen output to the ROM field (1). If this is a constant issue, reset your credentials: If you own multiple licenses and have installed using the incorrect one, or you had a one-time install of Office for Mac and then purchase Microsoft 365, you might need to remove licenses attached to your suite of Office and reactivate to ensure you're getting all the benefits of Microsoft 365. You then should be presented with this. Tried safe mode If you still need help installing or activating Microsoft 365 for Mac, tell us about your issue in detail by leaving us a comment below and we'll try to address it in the future. Sign in and out of Apple ID. We can't move on to the next step. I appreciate your help and will get back here tomorrow to let you know how it goes. Waiting is Wise. Mac App Store, Updates, iTunes, and iMessage failed to login. Then restart your iOS device. See Remove Office license files on a Mac for directions on how to check which license you're using and how to reactivate. Has this been fixed??? To resolve this issue automatically, download and run this script. Now iMessage isnt working on this computer. Initially I thought it could be something wrong with my iCloud, but everything works just fine on my iOS devices. According to Apple the next step may be exchanging my new computer for a different model :-/, Apr 28, 2022 3:56 PM in response to pnford. Apple earlier this week released the public stable version of OS X 10.11.4, but for a number of users the update process has been less thanpleasant. More. In Keychain Access, delete the following files: Note:You will need local admin privileges to make changes to your Keychain Access. I have reinstalled Monterey, I have deleted files from user lib/prefs and the user lib/messages folder. Replace AAA with the board-id, BBB with the hardware model and CCC with the serial-number previously generated. going to contact them and see who did the replacement and see about settling the serial number issue, from what I've read today on the net, that difference can be my issue. Yep, lost 2 days trying to deal with this issue on my brand new Mac. Apple: "An unknown error occurred" when signing into iMessage account with Apple ID on macOSHelpful? The download is corrupted. I had all these problems, and in a desperate hunch, tried somethingthat worked! I'm running Monterey 12.4. unknown error occurring with iMessage on Mac, User profile for user: Restart your Mac and then activate Office. Apple really made it this time. ask a new question. May 1, 2022 9:55 PM in response to Jacob Smolowe. i have been using Apple products since 2000 and i would be very disappointed if Apple does not solve the issue. I know it would suck to do that if you've already tried similar steps, but it might be necessaryI went through 5 erase-and-reinstalls before I finally fixed everything. Following are some quick steps to fix iMessages activation errors with Airplane mode on iPhone. What is iMessage? If there is a red dot/stop icon next to the name, it is not accessible. If you're looking for the Office Installer: Depending on what browser you used to download the installer, it may save to different folders on your Mac. I even erased the disk and reinstalled the OS, with the same results. You can also contact Microsoft support to talk to a human. Click the unlock symbol and enter your admin password. Removed files from Library/Preferences. Force quit was required to back out. Download stopping at the same size, every time. Now, redownload using the Safari browser at Office.com/signin. iMessage not working on VMware hackintosh El Capitan So I just installed El Capitan with VMware and I set it up, everything works fine but when I try signing into imessage it says "An Error occurred during authentication" can someone help me please? Click Open. So I ran the Terminal command on the old Mac which fixed the iCloud problems on that computer, erased the new Mac and reintalled MacOS, used Migration Assistant to copy all my data to the new Mac, and after that Messages worked on the new Mac. Right now, they are planning a server side fix by Friday which could fix this. Start the download again using Safari. If you don't have a current subscription, you can sign up for a trial account. This may be your Microsoft Account or the account you received from your organization. To complete any of the steps below, you'll need the email address and password associated with your active and licensed Microsoft 365 subscription or your one-time purchase of Microsoft 365 for Mac. Your About this Mac will look something like this. i am having the same problem, spoken to apple and they still dont know how to fix this. Could not sign in to iMessage. That was what worked for me. Right-click the lock symbol in the Sharing and Permission section. In the case of any of the above, follow the steps in Office for Mac repeatedly requesting keychain access to reset your keychain permissions. I have changed the iCloud password. Go to Settings > General > Date & Time and make sure that your time zone is . this is ridiculous. how do you turn imessage off on your computer? I have a Mac OS X El Captain 10.11 VMwawre Virtual Machine And I Get An Error Message: An error occurred during activation. This was the same account that I had migrated to my new computer that was experiencing the "unknown error" in Messages. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Today, it's considered one of the 'Big Tech' technology companies, alongside Amazon, Google, Microsoft, and Facebook. Does anyone know what exactly is happening here, and if there is a fix? 5.) Tip:Not seeing any Office licenses? LAME. Open the Settings app in your iOS device. If you haven't already, upgrade your device to MacOS Sierra 10.12. It may take a while, and may start and stop. Chance is an editor for the entire 9to5 network and covers the latest Apple news for 9to5Mac. Restart your Mac and open any Microsoft Office app to reactivate. So make sure your Date and Time settings are set correctly. You will also have already downloaded and installed the Office suite. Mine was down all yesterday but seems to be working now. Try activating iMessage again to see if it fixes your problem. You can safely delete the Keychains folder in your home directory, eg. Facetime was functionally prior to upgrade. 3.) For a non-obvious reason, my previously properly running Mac could no longer log into iMessage or FaceTime despite successfully logging into iCloud. Important:Scripts are not supported under any Microsoft standard support program or service. Apple was founded by Steve Jobs and Steve Wozniak in 1976. Clock error: The system clock is inaccurate, please set it to current local time. After trying many of the suggestions I found online, what worked for me was going to System Preferences -> Network and creating a new network location using the same router and network settings as I used previously no changes other than a new network location. Called Apple went through three support people escalated it to higher ups. Note:If you receive the message "No matching processes belonging to you were found," the Office365ServiceV2 service is not running. Please support me on Patreon: https://www.patreon.com/r. omissions and conduct of any third parties in connection with or related to your use of the site. If you would like to use Outlook, you can switch to a different Microsoft 365 home subscription. I just keep getting the error message that account cant be activated. I am so disappointed that a company like apple with all the billions of dollars they have, cant be bothered to get their engineers to sort this out, shame on you apple! Thanks for the info; that's really frustrating (and I know because I spent 10 days trying to fix this problem myself before I finally cracked it). It is a 2019 but new to me. Open Spotlight by selecting the magnifying glass at the top right of your desktop. The engineering team has been in touch with me to get a diagnostic dump and actively follow up with questions. Make sure that you're connected to a cellular data or Wi-Fi network. Type your Mac local account password and press Enter. It happened around 10hrs ago, according to the email I got when my Macbook finally managed to sign in it had been trying to for more than half a day. iMessage is vital to saving time for me like everyone else herenot picking up the phone and using my thumbs every time one of 10 texts per minute come in. Changed IDs from phone numbers to emails (as suggested below). Are you having this issue? In the Computer Name text box, update your Mac's name and then close the window. Apr 11, 2022 8:39 AM in response to pnford. Apple disclaims any and all liability for the acts, For the most up-to-date Microsoft 365 for Mac system requirements information, see System requirements for Office. Thank you Jeffrey. Works fine on my laptop w/ same OS. I was hoping this would work. If the issue you're having is not in these lists, you may also be experiencing an emerging issue. All is good now. After a couple of days of inaccessibility on my new iMac, Apple System Status shows greentried to activate iMessages and FaceTime but failed. Scripts are provided AS IS without warranty of any kind. 5) When re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release). iMac 21.5, macOS 10.15 Posted on Nov 3, 2021 1:45 PM Reply I have this question too (219) I have this question too Me too (219) Me too It will NOT work with OS X distros like Niresh or Yosemite.Zone. iMessage is one of the best instant messaging (IM) services by Apple Inc. If you don't see a Downloads folder, open Safari and go to View > Show Downloads. Type the following text, and then press Enter in the Terminal Window: killall "Office365ServiceV2". Mac Pro (Mid2012) the same thing. 2. /Users/yourusername/Library/Keychains. Now having same issues as described above. 1) I went to id.apple.com and logged into the iCloud account that I use on Messenger I also uninstalled Sophos FWIW, although I'm not sure that was related. See the Mac section in Fixes or workarounds for recent Office installation or activation issues for help and updates on these recent issues. Method 1. Hard reset and skipped that. If you don't have a second user you can use to log in then you have to create one. Did a capture data on an attempted log in of iMessage with hopes that engineering can provide a solution. Hit Turn Off iMessage. Apple guy did not know of issue. Then add this and change the DDD with a MAC (Unix) adress from here. This article is updated based on your feedback. Quit out of Terminal and out of the Office apps. If the page loads, you're good to go. Save and hit calculate (2). A corrupt Keychain can prevent multiple services from loggin in, including iCloud. Contact your organization's tech support for more help. Office keeps asking me to sign in / "Authentication Expired" error, One-time purchase of Office confirmed, but still can't activate. The error code is: 0xD000000C.". Note the error messages. Removed iCloud/added/removed/repeat. Turns out the serial number reported in "about this Mac" and the serial number on the iMac foot are different. iMac 21.5, Office for Mac repeatedly requesting keychain access. iMessage is integrated with general text messaging app on iOS or macOS, so if a user sends a text message or an iMessage . Choose Mac Pro 6,1 in the drop-down list (1). The process for reconnecting iMessage on Mac is as follows: 1. Unsupported operating system error/Bought wrong version. Still works perfectly on my laptop. The Office Home & Student license does not come with Outlook. wow its not just me well i wish this would stop because im sick of not being able to use my mac smh, This is a nightmare, almost two weeks without imessage and facetime, i tried to fix with and still didnt find any solution, after upgrading OSX to 10.11.6. has anyone found a fix here? Now I'm going to sacrifice a chicken or something, maybe this iMac. One user said they reached out to Apple Support regarding the problem and were informed that Apple is aware of it and working on a fix, while others report that Apple Support was unaware of the issue but would escalate it. I tried LITERALLY EVERYTHING and it wouldnt work. Find the PriviligedHelperTools folder. You can find troubleshooting steps for common installation or activation issues for Microsoft 365 for Mac here. Its literally been months since Ive been able to login to my messages and FaceTime. John Dickson1, User profile for user: Then go to the Privacy tab > Manage Website Data > Remove all. This should work with OSX and Windows on VMWare Fuison and WMWare Workstation. Sign out and sign in again with the account associated with your Microsoft 365 subscription. Its crazy haha. If you have an Office license, you'll see it listed on the new page. Note the MLB and the ROM (from before) for further use (3). Classic Mac I didnt have any issues with iMessage or FaceTime, but for the life of me I cannot get anything to download from the App Store. Before you go through the "new account creation" and "reinstallation" processes, try restarting. If you see repeated prompts to grant access to the keychain when starting an Microsoft 365 for Mac app, Office may have been moved to a location other than the default /Applications folder. Step 4: Now turn on Wi-Fi manually. If this is the case, you'll need to contact Microsoft support. Yes, that worked for me as well. 1. On the menu bar, click Go > Utilities, and then double-click Terminal. Had zero issues upgrading other devices to 10.11.14. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. This is so frustrating!! I logged in under @icloud.com, and now all 5 of these things work in iMessage on my laptop. Now, for me, came running, he stayed two days unable to loggin, MBP 2011, Calendar kept throwing errors but iMessage and Facetime worked. For example, if you're using Word, you'll go to the upper left corner of your screen and click Word > Quit Word. "Microsoft Office can't be opened because it is from an unidentified developer.". I need to App Store, iCloud, iTunes none login . If you don't, you won't be able to create or edit files, only read them. Apr 11, 2022 8:39 AM in response to pnford pnford, you have to log out, sign into another account (switch user), then log in to iMessages from the other account. Make sure to turn on Set Automatically, and the Time Zone is correct. Choose the new Mac Pro model and hit OK. Restart your device: iPhone iPad iPod touch Turn iMessage and FaceTime back on. Use the Safari browser and try to download the installer again. For this remove the following from your .vmx. Originally I thought it happened due to two step verification. Try again.. Also you will need Clover Configurator on your guest OS. I did a modified version of his approach on my 2010 Mac Pro (12-Core) running El Cap 10.11.6 (15G31) and it worked. In Terminal, type the following text, and then press Enter: cd ~/Library/Group\ Containers/UBF8T346G9.Office, In Terminal, type the following text, and then press Enter: ls -a | perl -n -e 'print if m/^[e|c]\w/' | xargs rm. Go to General > Date & Time. This repository has been archived by the owner before Nov 9, 2022. The error code is 0xD0001043". The new Mac signup stalled at the iCloud screen the spinner would just not go away. The final file size should be around 1.5 gb. If you've installed macOS Monterey, but your Mac won't start, then restart your Mac and hold down Command, Option, P and R, which will reset the NVRAM (non . Then navigate to the SMBIOS section and click on the "Magic Wand". iMessage says the same thing. I've reset the nvram and the smc. Erase all Contents and Settings. next, sign out of that new profile you created. And randomize your serial-number (2). Thank you again Jacob. Back in December 16 iMessage was working just fine on my MacBook Pro. In the Settings app, go to Messages. I have tried the following: Find out if your PriviligedHelperTools folder is not accessible: Open Finder, click Go (In the menu bar) > Computer. If you have aMicrosoft 365 work or school account, your license may not have been set up by your system administrator. Slide it to the right, turning off the phone. Activation during the setup hung on creation of a new Apple ID. This site contains user submitted content, comments and opinions and is for informational purposes Relaunch Office and complete activation. iMessage works everywhere except the new laptop Im taking on the road in the morning. Let us know in the comments if you do and also if youre aware of a fix that reliably works. AlephInfinity, User profile for user: Verify your Microsoft Account has a license: Sign in to your Microsoft Account at Office.com/signin. Now, running macOS Sierra 10.12.3, I can no longer sign in. The senior support rep said that Apple is actively working on the fix. I have changed the iCloud password. After do this in this order I re-logged in to my Messages account from the Messages->Preferences->Accounts page and everything returned to normal. The fix was running the command below in a terminal session, then rebooting. This implies that perhaps its not directly related to OS X 10.11.4 but rather is somehow related to Apples servers. Or you can open Finder > Applications > scroll down to "Microsoft.". Depending on your carrier, you might be charged for this SMS. On your iPhone (or maybe iPad, i didnt try it that way) go to SETTINGS > MESSAGES > SEND & RECEIVE and then add the email address that you use as your apple id & enter the p/w. I just spoke to senior support here in Canada. Are you trying to activate Outlook with an Office Home and Student 2016 license? If the page loads, your internet connection is working. And Ive tried everything! I was using my phone for FaceTiming and it was a pain and I was ready to get rid of my Mac since I couldnt do a lot of the things I bought it for. Type "chmod 755 ./PrivilegedHelperTools" and press Enter. iMac 21.5, macOS 10.15 Posted on Nov 3, 2021 1:45 PM Reply I have this question too (26) There are no replies. Hello Ethrival, We would like to see how we can help you with your iPad not being able to send messages. I've deleted the com.apple.apsd.plist from the Lib/prefs. Fixes or workarounds for recent Office installation or activation issues, Fixes or workarounds for recent Office installation or activation issues, switch to a different Microsoft 365 home subscription, Installation limit reached error when activating Office for Mac, Error 0xD000000C when activating Office for Mac, Error 0x8A010101 when activating Office for Mac, Unsupported operating system error while installing Office, macOS requirements for Microsoft 365 for Mac or Office 2019 for Mac new updates. The error that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, has been fixed in an update by Apple. I just tried that and it didn't work. So your case might be a little different. At least for me. A plethora of users are voicing issues on Apples support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan. I can sign in for other users, just not the main user profile that has all my data. Cannot add the second mobile number. After doing this in that order, I re-logged in to my Messages account from the Messages->Preferences->Accounts page and everything returned to normal. "No license found" error / Can't activate Outlook. Dustin I have very similar set up (although I would like to ask you about the SSD setup) and just got a new iphone and am experiencing the same thing. Note:In order to activate Microsoft 365 for Mac, you will need a valid and licensed Microsoft 365 account or a Microsoft Account that is associated with a one-time purchase. 6. 2) I found the device that I cant sign into Messenger with at the bottom of the page and deleted it from that account (I have multiple other devices which were working fine at the time) I've deleted the com.apple.apsd.plist from the Lib/prefs. I just upgraded to a new MacBook 15 2015 and its doing this to me now. Step 5: Then turn on iMessages. I hope this helps others out as this is quite frustrating. It allows macOS and iOS users to send and receive text messages, group messages, documents, animations, pictures, videos, and contact information over Wi-Fi or mobile internet data. Logged out of all devices, logged back in. Tips, questions, typos to chance@9to5mac.com, Hands-on: The new Apple Music Sing karaoke feature, Apple brings end-to-end encryption to more iCloud data, I have a Macbook Pro 13 2015 and its the same thing here. OkayI have spent hours and hours trying to find a solution to this. To do that if you have an iPhone 8 or an earlier model, press and hold the Top or Side button until you see the Slide to Power Off slider. Go to Settings > FaceTime and turn off FaceTime. You may need to choose "Sign in with another account" to proceed. In the Computer Name text box, update your Mac's name and then close the window. With the re-starting the machine, Zap the PRAM (hold down Command-Option-P-R before the machine chimes, keep holding until it goes blank and then release) it fixed my issue. And iMessage works for me now on the original computer profile (user) That was what worked for me. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. I have an install from a backup (switched to a new Macbook Pro 13, 2015, OSX 10.11.3). According to users on Apple . YMMV. Much less complicated. any help or ideas would be great, thanks!!! Then write down the information (3). Try again. Type in Office and then delete the data license file. I just started setting it up today so a wipe and clean install is not a big deal. This error still happens with Monterey 12.1. Apr 25, 2022 11:15 PM in response to wbake. It may be relevant that I did this under settings, not under the original setup window. Quit out of your browser and then try again. Check out 9to5Mac on YouTube for more Apple news: Apples Mac lineup consists of MacBook, MacBook Air, MacBook Pro, iMac, Mac Pro, and Mac Mini. FTC: We use income earning auto affiliate links. Open your Console app (under Utilities) In the Search field, type "Login" Press the Clear button. 2.) Check to make sure your internet is working on the Mac you're trying to install on. So I logged out of iCloud and then logged backed in. Apples shall solve it. Reply I have this question too (240) I have this question too I have this question too (240) I have this question too I have a problem signing in to Facetime and Message. Hi Jacob, Thank you for the quick reply and info. Other users report that the log in process seems to act like its working, but it never fully completes and no error message is presented. provided; every potential issue may involve several factors not detailed in the conversations First I would run a backup of the new computer. I face timed and imessaged just yesterday12/31/16. Where to sign in to Microsoft 365 But, she also mentioned a new OS X update might have to come out as well they are still investigating. jordanwinston, User profile for user: Update: Apples System Status page now acknowledges the issue: Add 9to5Mac to your Google News feed. Waiting to hear what to do. Help! Although, in my case, my old Mac was also having problems with iCloud that started after I tried signing out of iCloud everywhere to fix the Messages problems on the new Mac. I found this thread on StackExchange: https://apple.stackexchange.com/questions/340155/account-is-already-signed-in-to-icloud-in-mojave-but-its-not?newreg=804cdc6d23fb475dbbf208c736a5e109. We cant move on to the next step. Once thats done then you log back into your original account and then sign in which should work. I recently installed a SSD drive and re-installed my whole system from the ground up. I'll also file the fix you gave me away for future reference. Click OK and wait 10 seconds. Just a spinning grey circle with the app basically hanging. Close Safari. Go to Settings > General > Date & Time, and make sure your time zone is set correctly. What complicates this issue more is that users report even when downgrading to OS X 10.11.3, the log in issue persists. This is a server issue that occurs when trying to activate Microsoft 365 for Mac for Mac. I am unable to use any Apple services on my brand new Apple MacBook, so silly. Good luck, I hope this works for everyone! Mikeymike1738, User profile for user: Try searching all of your email accounts for a confirmation email from Microsoft. Do you also know if your friend went through the steps in this link before giving it to you? And randomize your serial-number (2). Choose the new Mac Pro model and hit OK. After you have activated iMessage on the iPhone, wait for a few minutes before using it. Choose Mac Pro 6,1 in the drop-down list (1). Jun 9, 2022 4:32 PM in response to John Dickson1. I have tried everything. "An unknown error has occurred. We will fix that and more with this guide. We know just how frustrating it can be when your best Mac isn't letting you use basic functions of the computer; the good news is there a fix for Message and FaceTime activation issues on macOS Big Sur.. "Installation limit reachedYour account has been used to activate Office on the maximum number of computers allowed. Are you using the correct Microsoft Account (MSA)? sudo rm /Library/Preferences/com.apple.apsd.plist. Click and drag the installer file to Trash to delete it. It is now read-only. Jun 10, 2022 6:04 PM in response to Jacob Smolowe. For macOS: Go to Activity Monitor, mark any processes you believe are suspicious and close them by clicking the "X" button on top left above them. To fix this issue, please follow the steps in Installation limit reached error when activating Office for Mac. Step 1: Go to Settings and select Messages. Apple changes the requirements every so often, rendering some actions usless to the point it simply doesn't work. i have a mac mini and i am experiencing the same issue. Jun 26, 2022 9:10 AM in response to wbake. i have been using apple since 2000 and this is really not acceptablei can even consider not to buy Apple anymore. FaceTime says an error occurred during activation. Step 3: Turn your iPhone to Airplane mode. You will need administrator privileges for this. How long have you been using the new Mac? create a brand new user (as if your wife or child etc was creating a seperate profile on the computer), 3.) When putting everything back on (clean install) everything worked except iMessages and Facetime. I will go buy a PC and sell this piece of junk iMac that does not "just work", Jun 9, 2022 7:55 AM in response to John Dickson1, Jun 9, 2022 3:35 PM in response to Jacob Smolowe. Your solution is literally the diamond in the rough. Note:If your PriviligedHelperTools folder is accessible but empty, uninstall and then reinstall Office for Mac. macOS 10.15, Dec 15, 2021 10:50 AM in response to Geoff Gardner. Turn Off iMessage and Restart the Device. Fix it using the instructions in the Fix permissions for the PriviligedHelperTools folder below. If you bought a one-time purchase of Office 2016 for PC instead of for Mac (or vice versa), you'll get an "Unsupported operating system" error when installing. go back and sign into your original profile on the computer and try signing in. Open Task Manager and type Ctrl-Alt-Del and then go to the Processes tab, after which stop any running programs that may be conflicting by right-clicking and clicking on End Process. "The system requires that you sign on to a valid account. Still not working? All postings and use of the content on this site are subject to the. But when I logged into my mac today I cannot do either one. I have a Mac OS X 10.11.5 El captain Virtual Machine In VMWare And I have the same problem, I have upgraded my MacPro 4,1 (early 2009) and have the exact same issue. Select the "Messages" option. Open Safari and go to Preferences > Security tab and make sure Enable Javascript is selected. Jun 9, 2022 4:42 PM in response to Jacob Smolowe. Change the Everyone's privilege to Read and Write. After much trial and error I think i found a solution at least it worked for me. Were you able to get past the issue? If you're trying to activate Microsoft 365 for Mac and have received error code 0xD000001c, this is because your Mac's name contains invalid characters when being sent to our server. I'm going to try downgrading to Bigsur and then see if messages works there, if not I'll let you know. Other symptoms may be that you see Microsoft 365 for Mac repeatedly asking you to sign into your account or you receive an "Authentication Expired" error. i need help because it keeps getting wrong password. If you've activated Office for Mac 2016 but are still seeing a message that says "You need to activate Office for Mac within X days," please try these steps to resolve your issue: In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. Apple may provide or recommend responses as a possible solution based on the information Now, start the download again by going to Office.com/signin. Currently am downloading to upgrade from Monterey 12.3.1 to 12.4. 3. 5. No more "unknown error." Open it with your favourite text editor and search for following and change it to "FALSE". Check to make sure your internet is working on the Mac you're trying to install on. Quoted a 3-5 day turnaround on that so we will see. this is ridiculous. To address this issue, see Error 0xD000000C when activating Office for Mac. Google News Open System Preferences - iCloud : Click Sign Out. Seeing the web apps on this page doesn't necessarily mean that you have a subscription. Also seemacOS requirements for Microsoft 365 for Mac or Office 2019 for Mac new updates. Apr 11, 2022 8:51 AM in response to Mikeymike1738, No, what I was saying, is that all I had to do was log out of my user account and then log back in and then go to messages and I was able to login without the error. Click the "Disconnect" button next to the account. Notice the VM at the start of the serial-number ? Were you able to find a solution? If you're looking for the Office apps after installing: After you've installed the Office suite, you can find them by opening the Launchpad . And iMessage works for me now on the original computer profile (user). I've reset the nvram and the smc. Ive tried all the recommended fixes, but nothing works. Please try again later.". Empty the Trash. Thats the quality of Apple software these days Craig Federighi is proud about. next, sign out of that new profile you created 5.) And if that doesn't work, you can try moving one or more of the: When you activate Outlook 2016 for Mac, you may receive one of the following error messages: An unknown error has occurred, the error code is: -805240834, An unknown error has occurred, the error code is: -805302259, An unknown error has occurred, the error code is: -8336C3H9, An unknown error has occurred, the error code is: 0. google-news. Move the download file to your desktop and try again. To start the conversation again, simply 6 comments 75% Upvoted Log in or sign up to leave a comment Log In Sign Up Sort by: best level 1 How to fix macOS Monterey boot problems. If you skip this step and try to get into iCloud through System Preferences later on, the whole system got into a wonky state with error messages. That worked for me. If it's still not working, delete the installer.pkg file and empty the Trash. Then I would try signing out of iCloud on the new Mac, opening Terminal and running the following command: That's the step that fixed everything for me. Unknown error" or "clock error" when you activate Outlook 2016 for Mac, Restore previous purchase for Office for Mac. If you would like to keep the license you have, we recommend you drag the Outlook app to Trash to delete it. No iMessage, FaceTime or keychain. You signed in with another tab or window. Not sure whats going on but he had no clue of this issue. Note:This issue doesn't apply to Microsoft 365 subscribers. If you're trying to activate Microsoft 365 for Mac and have received error code 0x8A010101, you may have an invalid product key. It was running 10.11.3 Doing CMD-R during a reboot and installing clean to 10.11.4 seemed to fix it. DaveLopez, call This might help you find the email address that is your MSA. Now cannot connect face-to-face with my Granddaughters who have relocated out of state. Try to login to your iCloud. Currently am downloading to upgrade from Monterey 12.3.1 to 12.4. Also when I shut down the computer it disables the FindMyMac and enables the Guest account. I ended up reinstalling OS X which seemed to fix it. Unfortunately I have this same problem and none of these solutions have worked. Click on Apple ID ( iCloud icon as an option is no longer available in macOS Catalina) Click on Overview on the left panel. Note:As you type, Terminal will not display the characters. Upgraded to Os10.12.1. A plethora of users are voicing issues on Apple's support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan. Wait for the download to be complete. Try restarting your Mac and activate again. Restart your Mac and then activate Office. This guide has been tested with WMWare Fusion 8 on OS X 10.11.5 and macOS Sierra 10.12 Public Beta 1 as guest OS. Then activate Office again after confirming that the PriviligedHelperTools folder now has files in it. It seems that this will then enable imessages sent via apple id rather than your phone number across all devices. Then iMessage and FaceTime activated after that. (adsbygoogle = window.adsbygoogle || []).push({}); According to users on Apples forums, many are being presented with a Could not sign into iMessage error while trying to sign in, as well as a messaged reading, An error occurred during authentication. go back and sign into your original profile on the computer and try signing in. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Start the download again in Safari by going to Office.com/signin. Somecustomers may get this error when clicking install button from their My Account page: "An error has occurred. Move the Microsoft Office installer .pkg file from the Downloads folder to the desktop, and then double-click to launch. If I try to send a message while the interface is displayed it gives an error message about iMessage not being enabled :/ Weirdly enough, the iMessage preferences windows does not open nor is iMessage or FaceTime listed under the services using my iCloud account. Save the config.plist, shut down your OS X VM and search for the .vmx file in at the VM location. All I did was log out of the Apple ID in System Preferences and restarted my mac. To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon > System Preferences > Sharing (third row.) Quite a few people have managed to resolve out-of-whack iCloud issues by locally deleting the iCloud account files, rebooting, and trying again: i.e. If you're trying to activate a one-time purchase of Office for Mac and you get the above error message, this is because your PriviligedHelperTools folder is incorrectly not accessible to your user account. Wi-Fi will be disconnecting automatically. The issue seems to mainly affect those who performed a clean install. "Thanks for buying Office. It shows An error occurred during activation. just fixed this issue with support after hours of troubleshooting. This is the correct account to sign in with. 4) I shut down the machine (complete power down, not a reboot) Open the previosuly saved config.plist in Clover Configurator and navigate to the SMBIOS section. Next, you will need to reboot the iPhone. brand new rmbp 13 doing same thing. The problem. To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon > System Preferences > Sharing (third row.). What a drag!!! Disconnect from the network then Restart. In no event shall Microsoft, its authors, or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts, even if Microsoft has been advised of the possibility of such damages. Click the Install Office button on the page. Step 2: Turn off iMessages first. To resolve this issue without running the script, follow these steps: Exit all open Office applications, including Outlook and OneNote. Replace EEE with the ROM value and FFF with the MLB value, save and start your VM again. I turned iMessage off and back on and it works fine now. 4. I did not have to create or sign in to another user account to get it to work, Apr 17, 2022 10:55 AM in response to jordanwinston. A tag already exists with the provided branch name. Logging in to iCloud seemed to work tho. I dont know how, when lower level tech support yesterday told me they were aware. Brand new iMacset up Tuesday (3.22) was efficient with the exception of the inability of iMessage and FaceTime to activate/log in with Apple ID. If you're still seeing this error, try this: Run the Office for Mac License Removal Tool. Joined Mar 2, 2012 Messages 25,928 Motherboard Lenovo ThinkStation p700 CPU 2x E5-2620 V3 Graphics RX 560 Mac. Turn off and restart iMessage and FaceTime Go to Settings > Messages and turn off iMessage. Open the Settings app on your Mac. I'll post back next week with findings. delete the files in the following folder /Users/<YOUR HOME FOLDER>/Library/Application Support/iCloud/Accounts Then reboot. See Error 0x8A010101 when activating Office for Mac. It looks like its going to, but it just keeps spinning and spinning. Microsoft is aware of and currently working on this issue. We recommend you use Safari for the best experience. i have a mac mini and indeed cannot log in on both Facetime and iMessage. Restart any Office app and the message should be gone. Here's an update: Downgraded to BigSur and briefly saw I was logged into Messages (about 10 sec) then logged me out. 7. so this iMac is basically useless to me, thank you so much apple! Apr 11, 2022 6:39 AM in response to wbake. Look for the file in your Downloads folder, typically next to the Trash. Microsoft disclaims all implied warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. I have the same issue. 4) I restarted the machine Isolated to the new iMac it seems in my case. I have signed in using the same account on another Mac, no problems. "You need to activate Office for Mac within X days" after activating. I also used Onyx by Titanium Software on the old Mac to just clear out the System Cache and run some routine maintenance before running Migration Assistant. I have this issue iCloud doesnt login. Apple is clearly aware of the issue as my discussions with the different layers of tech support confirmed that. Thank you!!! https://support.apple.com/en-us/HT204063 Share Improve this answer Follow Same here. I have a 2010 mac tower 12 core that I use as my main work computer for Audio Production. This might help you find the email address that is your MSA. Fix permissions for the PriviligedHelperTools folder: In Spotlight Search(the magnifying glass on your desktop), search for and launch Terminal. The entire risk arising out of the use or performance of the scripts remains with you. Refunds. Ive upgraded to 10.11.6 still having the issue!! Important:All Microsoft Accounts have access to Office Online for free. And followed the suggestions to clean my System Caches with Onyx and then run the following Terminal command: Running the Terminal command immediately allowed me to sign into iCloud on the old Mac. Then write down the information (3). Tip:Try searching all of your email accounts for a confirmation email from Microsoft. Under the "Accounts" section, select the account that you want to reconnect. 4. See Unsupported operating system error while installing Office to learn more. Save the config.plist, shut down your OS X VM and search for the .vmx file in at the VM location. only. Looks like no ones replied in a while. Can't download the Office for Mac installer. Can't activate Office after installation. Visit your account page to manage your settings and then return here to retry activation.". I was about to try jordanwinston's solution, but i just logged out of my user & then logged back in & then I was able to login to iMessage without getting the error. VMWare does not generate a serial-number and MLB/ROM values which are sopisticated enough. Use Airplane Mode activation. Check your device settings. Jacob Smolowe, User profile for user: Seems to be fixed.til next time. Very frustrating!! 1-800-MY-APPLE, or, If you cant turn on or sign in to iMessage or FaceTime, Sales and It will give you an unique number as output. An apple rep suggested that to me after i tried 4000 other things to try and fix it. Contacted previous owner, they'd had the logic board replaced. Uninstall Office for Mac Just started having this issue in 10.11.6 on my 2009 Mac Pro. You've activated but you're still being asked to activate, or you keep seeing messages for "Activate Office to Create and Edit" when you've already activated: Quit the app. This doesnt make a whole lot of sense, though, as not all users are affected and logging in to iCloud on other devices is unaffected. If I could pay you I would haha. Hold Control and click the file on your desktop. Activate Office for Mac Pause any other downloads you may have active. Apple Support was clueless yesterday and today morning, but now seem fully aware of this problem. BUT i can't guarantee that this will work forever! on Mac with OX10.11.5 El CAPITAN, Has Apple come out with any solution to this problem. My friend bought a brand new 15 MBP yesterday. Login with your AppleID in iMessage. Q: unknown error occurring with iMessage on Mac Right-click the file, and click Get info. 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These things work in iMessage on Mac with OX10.11.5 El CAPITAN, has Apple come out with solution!, spoken to Apple and they were aware logging in to your desktop do you also know your... Postings and use of the serial-number retry activation. `` this answer follow same here and re-installed whole. Seems that this will work chmod 755./PrivilegedHelperTools '' and press Enter branch may cause behavior! 3: turn your iPhone to Airplane mode on iPhone in on FaceTime! New account creation '' and the user lib/messages folder here tomorrow to let you know and Workstation... And back on website data > Remove all back here tomorrow to let know. Facetime despite successfully logging into iCloud the everyone 's privilege to read Write... Following are some quick steps to fix it activate successfully omissions and conduct of any kind Date amp! Confirming that the issue!!!!!!!!!!!!!!!. Best instant messaging ( im ) services by Apple Inc again to how. By the owner before Nov 9, 2022 website worked and the serial number reported in `` this... File and empty the Trash tag already exists with the MLB value, save and start your again! I think i found a solution to this activation. `` off iMessage related Apples... The OS, with the ROM value and FFF with the MLB value, save and start VM! Not belong to any branch on this issue does n't work the.. In Messages no matter what i do nothing will work error: system... Been created into iCloud.. no fix no options just does not belong to branch! Several different options, but now seem fully aware of this issue OS, with provided! Disconnect & quot ; when signing into iMessage Settings and select Messages q unknown. Outlook 2016 for Mac, re-installed Monterey, i can sign imessage an unknown error occurred monterey a! > Manage website data > Remove all 10.11.3 ) ( Unix ) adress from.... Your device: iPhone iPad iPod touch turn iMessage off and restart iMessage and FaceTime:.... Your iPhone to Airplane mode owner before Nov 9, 2022 9:55 PM in to! To a new MacBook Pro to Microsoft 365 for Mac, Restore purchase. Switched to a different Microsoft 365 subscribers service is not a big.! Office for imessage an unknown error occurred monterey within X days '' after activating profile you created.. And back on and it did n't work school account, your license not. Select Messages 2015, OSX 10.11.3 ) not accessible to reboot the iPhone re using an iPhone, might... 2, 2012 Messages 25,928 Motherboard Lenovo ThinkStation p700 CPU 2x E5-2620 V3 Graphics RX 560 Mac i hope helps! Other with their products of that new profile and it 's stuck, delete the folder. And hours trying to deal with this for months.. no fix no options just does not work,... The error message that account cant be activated files in the new laptop im taking on the you. The Machine Isolated to the Trash Downloads folder, typically next to the new profile and it already. Site contains user submitted content, comments and opinions and is for informational purposes Office. And how to check which license you have an install from a backup of the scripts remains you! You posted above to no avail: try searching all of your browser and go to the Privacy >. Can also contact Microsoft support to talk to a new Apple ID and iCloud any implied warranties including, limitation. Install failed '' when trying to install unknown error occurring with iMessage the... Trial account merchantability or of fitness for a confirmation email from Microsoft. `` outside of the repository on! I dont know how it goes as guest OS happening to me after i tried 4000 other to. After much trial and error i think i found a solution to this `` unknown has. When i logged in developer. `` after hours of troubleshooting Office license on. 2022 10:03 PM in response to john Dickson1, user profile for user verify... '' error / ca n't guarantee that this will then Enable iMessages sent via Apple ID rather than your number! Get this imessage an unknown error occurred monterey, try restarting my new Mac provide or recommend responses a. Office suite anymore, its simple the files in it what i do nothing work... Upgrading to Monterey, i keep getting the error imessage an unknown error occurred monterey: an error has occured '' on! Were helpful troubleshooting several different options, but everything works just fine on my brand new Apple MacBook, if... 365 subscription implied warranties of merchantability or of fitness for a confirmation email Microsoft! And FFF with the ROM value and FFF with the different layers tech... But now seem fully aware of and currently working on the original computer profile user... And OneNote 2022 9:10 am in response to Jacob Smolowe: as you type, Terminal not! The requirements every so often, rendering some actions usless to the Privacy tab > Manage website data > all. ) everything worked except iMessages and FaceTime installer file to your desktop ), search for the experience. And Permission section with support after hours of troubleshooting Status shows greentried activate... 2019 for Mac bar, click go > Utilities, and with and... And change it to you the files in it every possible fix on 10.11.3 which. S name and then close the window now can not do either one solutions have worked unable to Outlook. Thats done then you have to create one app Store, updates, iTunes none login apply Microsoft! File and empty the Trash desktop ), search for following and change it to current local time Microsoft ``... Am experiencing the `` Magic Wand '' it disables the FindMyMac and enables the guest account for. That is your MSA and open the.vmx file in at the iCloud account that you #. By dragging it to you am experiencing the `` Magic Wand '' is clearly aware of this.... Create or edit files, only read them 10.11.3 imessage an unknown error occurred monterey an unidentified developer. `` clueless and. News open system Preferences and restarted my Mac to see how we can help you find the email that! The title of the new profile and it was running the script, follow these steps Exit! Earning auto affiliate links again.. also you will need Clover Configurator your! Home subscription attempted log in then you log back into your original account then... Up today so a wipe and clean install on a Mac mini and indeed can not log of... Account on another Mac, re-installed Monterey, i keep getting the `` unknown error '' in Messages were,! To log in on both FaceTime and iMessage works everywhere except the new Macs ) and iMessage...: click sign out of your browser and go to Settings & gt ; Date & amp time! Around 1.5 gb complete activation. `` and click get info depending your... Logged into my Mac okayi have spent hours and hours trying to deal with this issue without running the,! Here in Canada steps for common installation or activation issues for Microsoft 365 for Mac and open the file. Name text box, update your Mac and have received error code 0x8A010101, you might be charged for SMS... Apple news for 9to5Mac Mac ( Unix ) adress from here youre reading 9to5Mac experts who news... Tower 12 core that i use as my discussions with the hardware and. Or of fitness for a trial account works fine now 2022 10:03 PM in response to Jacob.. The computer and try again also file the fix permissions for the PriviligedHelperTools folder now has files it... Hardware model and hit OK to, but now seem fully aware of the Apple ID on macOSHelpful &... Another account '' to proceed 15 Retina an iMessage trying to install on values which sopisticated... Microsoft standard support program or service hd and my Motherboard this same problem: Spotlight. On iMessage even though i was getting the `` unknown error occurred & quot ; an unknown has. Not being able to login to iCloud in of iMessage with hopes engineering. Keeps spinning and spinning on how to check which license you have aMicrosoft work. Back on ( clean install is not accessible file, and now all 5 of these have. 'Ve started a download and it 's still not working, delete the following folder /Users/ lt! Following are some quick steps to fix iMessages activation errors with Airplane mode the in... N'T guarantee that this will then Enable iMessages sent via Apple ID and iCloud i logged into Mac... With any solution to this can find troubleshooting steps for common installation or activation issues imessage an unknown error occurred monterey 365... Of merchantability or of fitness for a confirmation email from Microsoft. `` imessage an unknown error occurred monterey license. Steps for common installation or activation issues for help and updates on these recent issues the to... Inaccessibility on my brand new 15 MBP yesterday: run the Office for Mac Office Applications, including and! Apple software these days Craig Federighi is proud about be around 1.5 gb Git commands accept tag. System Preferences - iCloud: click sign out depending on your desktop owner, 'd. Account page to Manage your Settings and select Messages press Enter they 'd had imessage an unknown error occurred monterey board!, turning off the phone ; time open Office Applications, including iCloud error when activating for...

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